Jordan Dodson
Bartlesville
Summary
Dynamic Phone Engineer and Network Lead at DSR Global, specializing in enterprise voice architecture and network security. Achieved 99.9% uptime while optimizing Cisco and Zoom systems. Proven leader in IT strategy and vendor management, mentoring teams to enhance performance and drive modernization initiatives. Expert in VoIP and automation solutions.
Overview
11
11
years of professional experience
Work History
Phone Engineer / Network & Telephony Lead
DSR Global
01.2020 - Current
- Lead lifecycle management of Cisco CUCM, UCCE/PCCE, Unity Connection
- SME for VoIP, SIP trunking, and carrier integrations
- Architect, implement, and maintain enterprise infrastructure supporting 1,000+ endpoints
- Directed Zoom Contact Center implementation (250+ users)
- Combined voice, security, and cloud systems to enhance operational efficiency.
- Provided expert guidance on VoIP, SIP trunking, and carrier integrations for projects.
- Troubleshot RTP, latency, and packet loss issues to ensure system performance.
- Mentor engineers and enforce best practices
- Managed vendor relationships with AT&T, Lumen, and other service providers.
Network Engineer
DSR Global
01.2015 - 01.2020
- Designed Cisco routing, switching, and wireless networks
- Managed Palo Alto firewalls and security policies to enhance network security
- Executed subnetting strategies to optimize network performance
- Diagnosed routing, latency, and packet loss issues
- Delivered Tier 3 support ensuring 99.9% uptime for critical systems
- Built VPN solutions with AT&T; integrations
- Automated 20+ processes, increasing operational efficiency by 30%
Education
Bachelor of Science - Information Technology, Cybersecurity
Southern New Hampshire University
Associate of Science - Information Technology
Southern New Hampshire University
Skills
- SIP Trunking & VoIP
- Zoom contact center
- VPN (Site-to-Site, Remote Access, Carrier Integration)
- Routing & Switching (Cisco)
- Network design
- Network architecture
- Network Security (Palo Alto Firewalls, Segmentation, NAT)
- Cloud (Azure / AWS)
- Automation & Optimization
- Project Management
- Lifecycle management
- Vendor management
- Vendor relationship management
- Security policies
- Technical Training
Timeline
Phone Engineer / Network & Telephony Lead
DSR Global
01.2020 - Current
Network Engineer
DSR Global
01.2015 - 01.2020
Bachelor of Science - Information Technology, Cybersecurity
Southern New Hampshire University
Associate of Science - Information Technology
Southern New Hampshire University