Jordan Eguia
Chicago,IL
Summary
Results driven effective communicator with a strong background in dynamic training and positive engagement and performance. Committed to continuous improvement and strategic alignment with organizational goals, and effectiveness to foster a proper and positive employee engagement and drive overall success.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Training and Development
JD Sports
Chicago, IL
10.2022 - Current
- Designed and implemented training programs to enhance employee performance and engagement with positive reinforcement strategies
- Evaluated training effectiveness through feedback surveys, ensuring continuous improvement in learning initiatives.
- Collaborated with area management to identify training needs aligned with organizational goals.
- Streamlined training materials for increased efficiency, resulting in higher employee engagement during sales related events.
- Evaluated the success of implemented training programs using key performance indicators, leading to continuous improvement efforts within employment and stores.
Assistant Store Manager
Footlocker, Foot Action, And Kids Footlocker
Chicago, IL
07.2017 - 09.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on sales techniques and customer service standards.
- Analyzed sales data within the stores to identify trends and improve inventory management practices.
- Implemented promotional strategies from Brands to enhance store visibility and drive foot traffic.
- Conducted regular performance evaluations to support staff development and retention efforts.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels while keeping my own composure during heightened events.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Lead Assistant Supervisor
Jason Deli
River Forest, IL
04.2016 - 07.2017
- Completed daily operations by coordinating staff schedules and ensuring optimal workflow efficiency.
- Mentored junior team members, fostering skill development and enhancing overall performance.
- Implemented process improvements that increased service speed and reduced customer wait times.
- Managed inventory controls, ensuring product availability while minimizing waste and spoilage.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Arts - Psychology Behavior Studies
Concordia University
River Forest, IL07-2020
High School Diploma -
Holy Trinity High School
Chicago, IL07-2016
Skills
- Written and oral communication
- Employee engagement
- E-learning development
- Strategic thinker
- Coaching and mentoring
- Leadership training
- Exceptional communicator
- Staff development plans
- Extremely Positive
Timeline
Assistant Manager - Training and Development
JD Sports
10.2022 - Current
Assistant Store Manager
Footlocker, Foot Action, And Kids Footlocker
07.2017 - 09.2022
Lead Assistant Supervisor
Jason Deli
04.2016 - 07.2017
Bachelor of Arts - Psychology Behavior Studies
Concordia University
High School Diploma -
Holy Trinity High School