Jordan Ellis
Marshall,VA
Summary
Reliable associate skilled in processing POS system transactions and providing superior customer service. Ready to fulfill opportunity within team by leveraging bakery operations and equipment knowledge. Reliable and upbeat hardware associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Hardware Associate
Home Depot
Warrenton, VA
11.2021 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
Automotive Detailer
Country Chevrolet
Warrenton, VA
01.2017 - 06.2021
- Vacuumed interiors of vehicles to remove dirt and debris.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Washed cars and trucks daily for auto dealership.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Identified safety issues and addressed with shift supervisor.
- Washed, waxed and buffed vehicle bodies for professional shine.
- Planned and coordinated work for team of detailers.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Ran mobile detailing unit to serve customers across local community.
Sales Associate
Tractor Supply Company
Marshall, VA
05.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Skills
- Inventory Management
- Item Ticketing and Pricing
- Merchandising and Display
- Locating Merchandise
Timeline
Hardware Associate
Home Depot
11.2021 - Current
Automotive Detailer
Country Chevrolet
01.2017 - 06.2021
Sales Associate
Tractor Supply Company
05.2015 - 12.2016