Alaliyah Cottman
Clarksville,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Afni Call Center
Bowling Green, Kentucky
01.2021 - 05.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
GED -
Kenwood High School
Clarksville, TN05-2021
Some College (No Degree) - Cosmetology
Austin Peay State University
Clarksville, TNSkills
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Schedule mastery
- In-store support
- Dispute Resolution
- Quality Control
- Coordination
- Customer Service
- Credit card payment processing
Timeline
Customer Service Representative
Afni Call Center
01.2021 - 05.2024
GED -
Kenwood High School
Some College (No Degree) - Cosmetology
Austin Peay State University