Jordan Erickson
Shoreview,MN
Summary
I have two years of experience as a Fulfillment Operations Team Leader. I lead a large team to deliver excellent guest service and drive sales growth. I prioritize workload planning tools to meet service standards and review fulfillment reporting to identify gaps and develop solutions. I promote a team culture that centers around the needs of guests. I also value managing bias, promoting inclusivity, and creating a culture of safety advocacy.
Overview
4
4
years of professional experience
Work History
Fulfillment Operations Team Leader
Target
Shoreview, MN
05.2022 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential obstacles and developing plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Developed a team performance guide, which provides clear guidance, action plans and setting achievable goals.
- Enhanced team member performance and Attendance with provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Boosted employee morale with proactive recognition programs, ultimately improving retention rates.
- Contributed to interviewing process and made new hire recommendations.
- Trained, coached and managed 60-person team
Fulfillment Expert
Target
Shoreview, MN
10.2019 - 05.2022
- Collaborated with team members to meet daily targets
- Picked and packed order items.
- Enhanced Guest satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Education
High School Diploma -
Mounds View Senior High School
Arden Hills, MN06.2021
Skills
- Leadership
- Adaptability
- Strong originations skills
- Effective communication
- Multi tasking
- Scheduling Management
- workload planning
- Training
- Development
- Metric development
Timeline
Fulfillment Operations Team Leader
Target
05.2022 - Current
Fulfillment Expert
Target
10.2019 - 05.2022
High School Diploma -
Mounds View Senior High School