Highly driven Professional, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
General Manager
Fitness 1440
San Angelo, TX
07.2022 - Current
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Trained a 8 member team to cultivate and recognize add-on sales opportunities, boosting profits 12% by 1 year.
Led employee evaluations with constructive feedback to boost performance.
Utilized ABC Financial to maintain membership database of over 2,000 members.
Designed sales and service strategies to improve revenue and retention.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Created effective business plans to focus strategic decisions on long-term objectives.
General Manager
TruFit Athletic Clubs
San Angelo, TX
12.2020 - 07.2022
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Recruited, trained and empowered employees to achieve key performance indicators.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Created schedules and monitored payroll to remain within budget.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
Performed sales consultations and educated clients on products and services.
Maintained professional network of potential clients and business opportunities.
Designed sales and service strategies to improve revenue and retention.
Sales Manager
Maximus Nutrition
San Angelo, TX
08.2019 - 12.2020
Established new accounts and serviced existing accounts maintaining professional relationships.
Developed and implemented new sales strategies to update product lines.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
Educated clients about long-term health benefits of balanced diets and exercise programs.
Lead Fitness Consultant
TruFit Athletic Clubs / Heroes Fitness
San Angelo, TX
05.2018 - 08.2019
Lead the sales team to increase revenue through membership sales and retention
Help create and report membership numbers, goals, and needs to increase monthly draft
Assist the general manager in hiring and training new sales team members
Oversee the staff and operations during the weekend club hours
Assisting the general manager on providing a clean and safe workout environment for clientele
Community outreach and prospecting to drive lead production
Notified clients about class prices, promotions and available payment options.
SALES ASSOCIATE
AT TARGET CORP
San Angelo, TX
08.2016 - 04.2018
As Cashier it was my duty to upsell, provide the best customer service, and open Credit Cards for target guests as per monthly quota.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Built and maintained relationships with peers and upper management to drive team success.
Helped customers find specific products, answered questions and offered product advice.
Sales Associate and Cashier
Stripes Convenience Stores
Ballinger, TX
08.2015 - 08.2016
Managing inventory
-Running the cash register
-Loading and unloading inventory
Education
Associate Degree in General Studies - Exercise Science
Angelo State University
San Angelo, TX
01.2019
High School Diploma -
BALLINGER HIGH SCHOOL
Ballinger, TX
05.2016
Skills
Almost a Decade of in person, one on one, Customer Service
Sales (8 Years)
Marketing (6 Years)
Supervision and Training
Performance Improvements
Sales Team Development
Using influence and negotiation techniques to engage with and persuade customers
Hiring and Onboarding
Department Oversight
Powerpoint
Microsoft Office
Problem solving
Timeline
General Manager
Fitness 1440
07.2022 - Current
General Manager
TruFit Athletic Clubs
12.2020 - 07.2022
Sales Manager
Maximus Nutrition
08.2019 - 12.2020
Lead Fitness Consultant
TruFit Athletic Clubs / Heroes Fitness
05.2018 - 08.2019
SALES ASSOCIATE
AT TARGET CORP
08.2016 - 04.2018
Sales Associate and Cashier
Stripes Convenience Stores
08.2015 - 08.2016
Associate Degree in General Studies - Exercise Science
Angelo State University
High School Diploma -
BALLINGER HIGH SCHOOL
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