Jordan Fann
Erlanger,KY
Summary
Hardworking employee enthusiastic about learning the Collections field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Collections position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driver
Two Men In A Truck
01.2021 - 08.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Cabin Service Agent
Unifi
01.2020 - 12.2020
- Enhanced passenger experience by providing exceptional customer service during boarding and deplaning processes.
- Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
- Ensured safety compliance by thoroughly inspecting emergency equipment, seatbelts, and other critical cabin components.
- Contributed to a positive team environment, collaborating with fellow agents to complete tasks quickly and effectively.
- Responded effectively to unexpected situations, such as medical emergencies or disruptive passengers, prioritizing passenger safety and comfort.
- Relayed updates and information to passengers after confirming key details with pilot.
Ramp Agent
ATS
02.2019 - 12.2019
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
Education
High School Diploma -
Lloyd High School
Erlanger, KY05.2018
Skills
- Passenger Assistance
- Vehicle Inspection
- Equipment Operation
- Materials Transport
- Customer Service
- Confidentiality Understanding
- Strategic Planning
- Processes and Procedures
- Relationship Building
- Problem-Solving
- Customer Rapport
- Professionalism
Affiliations
- I'm Fit, I like to play Basketball in my free time. I also help train my younger sibling.
Certification
DOT Certified.
Personality
I'm very hard working and strive for execllence in anything I decide to do.
Timeline
Driver
Two Men In A Truck
01.2021 - 08.2023
Cabin Service Agent
Unifi
01.2020 - 12.2020
Ramp Agent
ATS
02.2019 - 12.2019
High School Diploma -
Lloyd High School
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