Microsoft
Jordan Faust
Customer Service
Lafayette,IN
Summary
Experienced customer service representative skilled in fostering positive client relationships. Strong team player known for maintaining customer satisfaction and driving company success. Articulate, enthusiastic, and results-oriented with a passion for building partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Grand Appliance and TV
Lafayette, IN
08.2022 - 11.2023
- Cultivated and nurtured client connections to ensure exceptional customer experiences.
- Secured over half a million dollars in sales within six months at Grand Appliance and TV by prioritizing customer satisfaction.
- Supported customers in finding the ideal appliance that aligns with their unique requirements and budgetary considerations.
Inventory Specialist
JCPenney
Lafayette, IN
04.2022 - 08.2022
- Ensured inventory records were precise by performing regular cycle counts.
- Aided in internal audits concerning material management processes.
- Maintained accurate records by regularly conducting inventories and physical counts of product supplies.
Appliance Sales Representative
Beeson's Appliance
Lafayette, IN
01.2021 - 01.2022
- Delivered exceptional results through achieving $587,920 in total sales within just 6 months, demonstrating high levels of business success and profitability.
- Commitment to exceptional customer service driving sales growth. Build long-term relationships, providing personalized support, addressing concerns promptly & improving offerings based on feedback.
- Performed thorough market research to enhance understanding of customer needs and preferences.
Membership Services Coordinator
Lafayette Family YMCA
Lafayette, IN
09.2019 - 11.2021
- Handled member inquiries and effectively resolved issues.
- Devised and executed processes aimed at improving the longevity of existing members.
- Provided detailed reports on membership trends, metrics, and pertinent membership service details.
Education
Bachelor of Science - Organizational Leadership And Supervision
Indiana University - Purdue University Indianapolis
Indianapolis, IN05-2015
Associate of Arts - Liberal Arts And General Studies
Ivy Tech Community College of Indiana, Lafayette
Lafayette, IN08-2009
Skills
- Strong Organization
- Marketing knowledge
- Customer service expertise
- Sales proficiency
- Membership Processing
- Account Management
- De-Escalation Techniques
Accomplishments
Boy Scouts of America Boy Scouts of America
Aug 2008 - May 2009 · 10 months Aug 2008 - May 2009
· 10 months Social Services Social Services Eagle Scout Project Eagle Scout Project
- Created and designed new "Welcome Signs" for the town of Dayton, Indiana, by involving the students of Dayton Elementary School, to assist with ideas of different historic buildings within the town.
Certification
30-hour Occupational Safety and Health Training in General Industry Safety and Health30-hour Occupational Safety and Health Training in General Industry Safety and Health
Occupational Safety and Health Administration Occupational Safety and Health Administration
Issued May 2014Issued May 2014
Credential ID 23-900375436
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balance4-day work weekTeam Building / Company RetreatsPersonal development programsCareer advancementCompany CultureFlexible work hoursAffiliations
- Toastmasters
Quote
The mind is everything. What you think, you become.
Gautama Buddha
Software
Timeline
Sales Representative
Grand Appliance and TV
08.2022 - 11.2023
Inventory Specialist
JCPenney
04.2022 - 08.2022
Appliance Sales Representative
Beeson's Appliance
01.2021 - 01.2022
Membership Services Coordinator
Lafayette Family YMCA
09.2019 - 11.2021
Bachelor of Science - Organizational Leadership And Supervision
Indiana University - Purdue University Indianapolis
Associate of Arts - Liberal Arts And General Studies
Ivy Tech Community College of Indiana, Lafayette
30-hour Occupational Safety and Health Training in General Industry Safety and Health30-hour Occupational Safety and Health Training in General Industry Safety and Health
Occupational Safety and Health Administration Occupational Safety and Health Administration
Issued May 2014Issued May 2014
Credential ID 23-900375436
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