Summary

Overview

Work History

Education

Skills

Community Service & Volunteer Work

Timeline

GABRIELLE WARD

Tucson,AZ

Summary

Personable Customer Service Professional experienced in delivering exceptional service and managing diverse inquiries. Contributed to enhanced customer satisfaction through effective problem-solving and collaboration with team members to improve operational efficiencies.

Overview

years of professional experience

Work History

Customer Service Representative

Anderson Capital

Tucson, Arizona

02.2026 - 04.2026

Assisted customers with account management and transaction issues.
Resolved customer inquiries using CRM software effectively.
Collaborated with team members to improve customer service processes.

Recovery Technician

La Frontera

07.2025 - 01.2026

Operated recovery equipment to support clients in reaching substance use recovery milestones.
Monitored client progress and documented outcomes to track adherence to treatment plans.
Facilitated group sessions to promote peer support and enhance community engagement among clients.
Facilitated group sessions to foster peer support and strengthen community ties among clients.

Cook

Chick Fil A

03.2025 - 11.2025

Prepared food items to meet Chick Fil A's operational standards and recipes, ensuring consistency and quality.
Trained new staff on food preparation techniques and safety protocols to maintain quality service.
Trained new staff on food preparation techniques and safety protocols, contributing to high service standards.
Collaborated with team members to streamline kitchen workflows, improving efficiency during peak hours.

Promotional Organizer

Monkey Bar

07.2018 - 07.2025

Rotated promotional displays and advertisements to enhance visibility and engagement
Created advertisements and coordinated events using Microsoft Excel and Canva.com to effectively promote initiatives
Managed templates and prints for inventory, checklists, announcements, posters, and employee alerts to ensure consistent communication and organization

Warehouse Associate

Target Distribution Center

09.2021 - 03.2024

Packing customers' orders with urgency
Managed and prioritized multiple orders simultaneously to ensure timely fulfillment
Stocked inventory and recorded data

Hostess

Little Anthony’s Diner

08.2018 - 12.2018

Greeting & Guiding customers to their seats
Confirmed reservations and communicated wait times
Ensured customers received priority seating during wait times
Communicating with team to ensure no overlapping of reservations, seating availability, and waitress/server capacity to tables

Cashier

Panda Express

03.2018 - 07.2018

Fostered enjoyable and attentive customer experiences, ensuring order accuracy and encouraging positive feedback for the store
Prepared food, received orders, and managed drive-thru services
Processed cash and credit transactions accurately to ensure proper financial handling.

Cashier / Server

Kelly’s Cajun Grill

11.2017 - 03.2018

Cultivated positive customer experiences by ensuring accurate orders and promoting new menu items and deals
Prepared food, served on food line, and promoted sample items to enhance customer engagement
Managed cash transactions accurately

Lead Associate

Party City

08.2015 - 02.2016

Directed employees from low demand areas to high demand areas to optimize store flow
Communicated with store locations and managers on staff scheduling, shipments, task lists, and customer concerns to ensure operational alignment
Performed cashier duties, stocked shelves, and provided customer service

Team Member

Whataburger

01.2014 - 05.2014

Managed counter and drive-thru transactions to ensure efficient service
Maintained store cleanliness and organized stock to enhance customer experience.
Welcomed and assisted customers promptly to create a friendly atmosphere.