Jordan Fields
Ontario,CA
Summary
Dynamic service advocate with leadership experience at Target, excelling in customer service and team building. Enhanced guest satisfaction scores through effective communication and strategic planning. Proficient in food preparation and safety, with a proven track record of performance improvement. Adept at fostering collaboration and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Service Advocate/ Pacesetter
Target
Ontario, CA
05.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Cross-trained and provided back up for customer service managers.
- Welcomed and acknowledged guests with a smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Planned, managed and directed daily board operations to increase revenue and reduce costs.
- Helped customers complete purchases, locate items and join reward programs.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Barback/ Server/ Bar Tender
El Pescador
Ontario, CA
12.2018 - 03.2020
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked ice, condiments and snacks.
- Poured and prepared mixed drinks for over 20 customers daily and created new libations drawing in clientele.
- Assisted customers with carry-out service.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Back of House Cook
Chick-Fil-A Inc.
West Hollywood, CA
06.2018 - 11.2018
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Maintained well-stocked stations with supplies and spices for maximum productivity
Education
Associate of Science - Recording Arts Technology
Los Angeles Film School - Hollywood
Los Angeles, CA03.2017
High School Diploma -
Ruben S. Ayala High School
Chino, CA06.2015
Skills
- Food preparation and safety
- Communication skills
- Leadership
- Team collaboration
- Performance improvement
- Team Building
- Customer service
- Cleaning proficiency
Accomplishments
- Perfromed at the 2018 Black Art Matters Event
- Won the 2015 National Choir competion in Chicago
- Food Safety Manager Certification
- Home Owner
Content Creator/Musician
Creative and motivated professional with expereince as a content creator and musician. Skilled in developing engaging digital media and building strong audience connections. Proven ability to manage projects from concept to completion, produce high quality multimedia content, and adapt to fast paced enviorments. Strong communication, collabortation and problem solving skills, with a passion for innovation and continous growth. One day I'll change the world with the gifts that I've been blessed with.
Timeline
Service Advocate/ Pacesetter
Target
05.2020 - Current
Barback/ Server/ Bar Tender
El Pescador
12.2018 - 03.2020
Back of House Cook
Chick-Fil-A Inc.
06.2018 - 11.2018
Associate of Science - Recording Arts Technology
Los Angeles Film School - Hollywood
High School Diploma -
Ruben S. Ayala High School