Jordan Finley
Dacula,GA
Summary
Dependable retail industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. I have worked for almost 8 years straight in delivering exceptional customer service and being a great team player to help and hone in on the best support any business could offer to any guest.
Overview
8
8
years of professional experience
Work History
Food Court Employee and Front End Assistant
Costco
Buford, GA
03.2024 - Current
- Assisted in food preparation and service, ensuring compliance with health and safety standards.
- Collaborated with team members to streamline workflow during peak hours, improving customer satisfaction.
- Trained new employees on food handling procedures and customer service protocols for effective onboarding.
- Contributed to a positive work environment by maintaining a strong work ethic, supporting colleagues when needed, and consistently arriving on time for shifts.
- Utilized strong communication skills to relay important information between staff members efficiently while maintaining professionalism at all times.
- Maintained a smooth flow of operations during high-volume periods by effectively managing multiple orders at once.
- Handled cash transactions accurately, contributing to balanced registers and streamlined financial reporting.
- Gathered carts outside efficiently and effectively allowing customers to be easily satisfied while shopping, thus adding to positive customer relations
Sales Associate
Tj maxx
Buford, GA
10.2020 - Current
- Used POS system to scan customer purchases, calculate prices, and process
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs.
- Assessed needs and recommended products aligned with customer budget and preferences.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Processed customer orders and checked carts for additional merchandise.
- Reduced shrink using thorough loss prevention directives and inventory management.
- Unloaded, unboxed, and transported merchandise and set up attractive displays.
- Assisted cashiers and customers with locating products, checking prices, and tracking down replacements.
- Engaged customers and built connections to drive long-term sales.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
Cashier and Grocery Clerk
Publix Grocery Store
Lawrenceville, GA
08.2022 - 03.2024
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier and Floor Runner
Goodwill
Buford, GA
09.2019 - 10.2020
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Supported company mission and values through honesty, integrity, and high-quality performance.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Engaged customers and built connections to drive long-term sales.
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Cashier
Wendys
Buford, GA
06.2018 - 08.2019
- Adhered to cash handling policies and procedures.
- Collected payment for customer purchases.
- Increased customer satisfaction ratings by providing prompt and accurate service.
- Greeted customers and provided prompt and friendly service.
- Answered questions regarding special and seasonal products.
Education
High School Diploma - Radiolgy Technician
Mill Creek High School
Hoschton, GA05.2018
Skills
- Guest relations
- Cleaning techniques
- Customer service
- Promote products
- Merchandising
- Serve customers
- Networking
- Analytical thinking
- Great Teammate
- Easy and eager to learn
- Very attentive at task at hand
Accomplishments
At Tj Maxx and HomeGoods I have received the most positive customer compliments out of any cashier that worked there during my tenure because of my outstanding customer service skills and bright uplifting personality
Timeline
Food Court Employee and Front End Assistant
Costco
03.2024 - Current
Cashier and Grocery Clerk
Publix Grocery Store
08.2022 - 03.2024
Sales Associate
Tj maxx
10.2020 - Current
Cashier and Floor Runner
Goodwill
09.2019 - 10.2020
Cashier
Wendys
06.2018 - 08.2019
High School Diploma - Radiolgy Technician
Mill Creek High School