Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic

Jordan Flood

Tulsa

Summary

I am a motivated and dedicated entry-level professional with a strong background in customer service and general labor, eager to pursue opportunities in the technology industry. Committed to contributing to the growth and success of a company by leveraging my teamwork skills, strong work ethic, and determination. Known for my high energy and ability to build strong relationships, I strive to create exceptional experiences for all individuals involved.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Citation Coordinator

Enterprise Car Rental
10.2023 - Current
  • Receiving, reviewing, and processing traffic citations (e.g., tickets, summons).
  • Ensuring accurate data entry and record-keeping of citation information.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Investigating and resolving citation disputes, working with relevant parties (e.g., customers, agencies).

Site Manager

I9 Sports
08.2021 - Current
  • Complied with safe operating practices and assessed operational procedures against best practices
  • Maintained records and logs of work performed and materials and equipment used
  • Resolved issues between employees and customers using company policies
  • Officiates or judges activities occurring either indoor or outdoor depending on activity/sport

Administrative Assistant

Texas Wesleyan University
08.2021 - 05.2023
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Assisted development and implementation of new administrative procedures
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management

Customer Service Specialist

Secure Parking, LLC
06.2021 - 05.2023
  • Provided primary customer support to internal and external customers
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success

Education

BBA - Computer Information Systems

Texas Wesleyan University
Fort Worth, TX
05.2023

Associate of Science - Business Management

Seminole State College
Seminole, OK
05.2021

High School Diploma -

Union High School
Tulsa, OK
05.2018

Skills

  • Business Development
  • Customer Service
  • Knowledge of ITIL (IT Service Management) processes
  • Operating Systems (Windows, macOS, Linux)
  • Troubleshooting and problem-solving
  • Team Management
  • Agile Scrum Project

Certification

  • Microsoft Office Specialist: Excel Associate, 04/01/22
  • CCNA - Cisco Certified Network Associate, 12/01/22
  • Microsoft Security, Compliance, and Identity Fundamentals, 05/01/22

Skills

Excellent, Excellent, Good, Good, Very Good, Very Good, Good

Timeline

Citation Coordinator

Enterprise Car Rental
10.2023 - Current

Site Manager

I9 Sports
08.2021 - Current

Administrative Assistant

Texas Wesleyan University
08.2021 - 05.2023

Customer Service Specialist

Secure Parking, LLC
06.2021 - 05.2023

BBA - Computer Information Systems

Texas Wesleyan University

Associate of Science - Business Management

Seminole State College

High School Diploma -

Union High School

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