Holly Tipton
Shawano,Wisconsin
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Business Coordinator & Treatment Coordinator
Shawano Family Dentistry
Shawano, WI
05.2022 - Current
- Streamlined patient scheduling process to enhance office efficiency.
- Developed training materials for new staff, fostering a collaborative work environment.
- Collaborated with dental team to optimize appointment scheduling and resource allocation.
- Assisted in the hiring process for dental staff, conducting interviews and participating in onboarding activities for new hires.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Streamlined patient scheduling by implementing an efficient online booking system.
- Implemented a patient feedback system to collect valuable input on practice services, using the information to make targeted improvements in areas such as wait times and appointment availability.
- Maintained accurate inventory levels of dental supplies, placing orders when necessary to avoid stock shortages or costly last-minute purchases.
- Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
- Increased dental practice revenue by monitoring insurance claims and pursuing reimbursements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed accounts payable and receivable processes efficiently.
Multi-Site Office Manager
Midwest Dental, Central WI Region
Shawano & Wausau, WI
03.2012 - 05.2022
- Directed multi-location operations for Wausau and Shawano clinics, overseeing administrative and patient service functions
- Managed clinic scheduling, staffing, and resource allocation across both locations
- Partnered with regional leadership to ensure operational goals, regulatory compliance, and performance benchmarks were met
- Oversaw compliance with health regulations, ensuring adherence to industry standards and protocols.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in skills and knowledge base.
- Supervised dental assistants, hygienists, and front-office staff to maintain a high level of productivity and professionalism within the practice.
- Improved overall team performance by conducting regular staff training sessions and one-on-one meetings for skill development.
- Conducted regular audits to evaluate office performance metrics, using data-driven insights to inform strategic decision-making in areas such as staffing levels, scheduling efficiency, and practice growth opportunities.
Dental Assistant
Midwest Dental
Shawano, WI
03.2007 - 03.2012
- Comply with all Federal and State laws and regulations in the State of Wisconsin for Dental Assistants
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sterilized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Bachelor of Science - Business Management
Herzing University
Minneapolis, MN12.2020
Technical Diploma - Dental Assistant
Northeast Wisconsin Technical College
Green Bay, WI05.2007
Skills
- Dental insurance expertise
- Skilled in multitasking in fast-paced settings
- Experienced in managing multiple teams
- Bookkeeping expertise with QuickBooks
- Proficient in various dental management systems
- Experienced in enhancing clinic efficiency
- Coaching and team development
- Strong communication and presentation skills
- Skilled in interviewing and onboarding
- Strong understanding of standard operating procedures
- Organizational development
- Business development
Timeline
Business Coordinator & Treatment Coordinator
Shawano Family Dentistry
05.2022 - Current
Multi-Site Office Manager
Midwest Dental, Central WI Region
03.2012 - 05.2022
Dental Assistant
Midwest Dental
03.2007 - 03.2012
Technical Diploma - Dental Assistant
Northeast Wisconsin Technical College
Bachelor of Science - Business Management
Herzing University