Jordan Forsythe
Crowley,LA
Summary
Dynamic customer service professional with extensive experience at AutoZone, excelling in complaint resolution and team development. Proven ability to enhance customer loyalty through empathetic communication and critical thinking. Skilled in data entry and order processing, consistently implementing effective solutions to improve service delivery and customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AutoZone
03.2022 - 01.2024
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Family Dollar
01.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Customer Service Manager
Dollar General
06.2017 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
Lowes Home Improvment
02.2016 - 10.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Walmart
12.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
South Louisiana Community College
Crowley, LA12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Order processing
- Team development
- Sales expertise
Timeline
Customer Service Representative
AutoZone
03.2022 - 01.2024
Customer Service Representative
Family Dollar
01.2021 - 02.2022
Customer Service Manager
Dollar General
06.2017 - 01.2019
Customer Service Representative
Lowes Home Improvment
02.2016 - 10.2016
Customer Service Representative
Walmart
12.2014 - 01.2015
GED -
South Louisiana Community College
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