Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Fox

Knoxville,TN

Summary

Detail-oriented professional with strong multitasking capabilities in high-pressure settings. Expertise in performance monitoring and operational planning, driving initiatives to enhance process efficiency and service delivery across various departments.

Overview

7
7
years of professional experience

Work History

Sr Ops Administrator - My Schedule

Federal Express
Knoxville, TN
07.2025 - Current
  • Coordinated schedules and meetings for team members and management, optimizing time management and collaboration.
  • Managed daily administrative tasks, ensuring efficient office operations.
  • Resolved customer service inquiries promptly, contributing to improved customer satisfaction.
  • Provided administrative support to staff members, facilitating a smooth workflow and efficient operations.
  • Answered incoming calls and responded to customer inquiries.

Operations Admin - Quality Assurance

Federal Express
Knoxville, Tennessee
10.2021 - 07.2025
  • Coordinated daily operations to ensure efficient workflow across teams.
  • Inspected packages for damages or defects and recorded any issues found.
  • Operated handheld scanners to track package movement throughout the facility.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Package Handler

Federal Express
Knoxville, Tennessee
04.2019 - 10.2021
  • Sorted packages by size and destination for accurate delivery.
  • Loaded and unloaded packages from delivery trucks efficiently.
  • Followed company protocols for safe lifting and moving of heavy items.
  • Assisted in training new hires on package handling procedures.
  • Maintained clean work area to comply with safety standards.

Education

High School Diploma -

James Madison High School
01-2019

Skills

  • Schedule coordination
  • Quality control
  • Process improvement
  • Training delivery
  • Team leadership
  • Time management
  • Attention to detail

Timeline

Sr Ops Administrator - My Schedule

Federal Express
07.2025 - Current

Operations Admin - Quality Assurance

Federal Express
10.2021 - 07.2025

Package Handler

Federal Express
04.2019 - 10.2021

High School Diploma -

James Madison High School
Jordan Fox