Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies
Languages
Timeline
Generic

Jordan Franklin

Dallas,GA

Summary

Eager to learn and build on my skills as a leader living by the principle of leading by example, displaying high integrity to stay honest and practice patience, empathy and respect towards my fellow associates. Strong interpersonal skills and conflict resolution aids my ability to remain helpful and respectful to customers and associates. Remaining a hard worker and my commitment to helping my team grow, learn and succeed is what matters most to me in the workplace.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Surya
09.2020 - 10.2020
  • Provided assistance to managers with additional help with training and onboarding new associates due to high performance
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Assistant Lead Game Programmer

Paradox Theory
01.2024 - Current
  • Enhanced team productivity by implementing efficient workflow processes and task delegation.
  • Mentored junior team members, fostering professional growth and skill development.
  • Assisted in the development of strategic plans, contributing to long-term company success.
  • Assisted, communicated, and cooperated with the lead programmer to create game mechanics and other systems for the game project
  • Aided in brainstorming and building a top-down role-playing game’s battle system, game progression and player build diversity
  • Programmed In Unity using C# and developed game mechanics and prototypes for the team members to test
  • Used feedback from team members and beta testers to make needed changes to the game

Online Grocery Picker

Walmart
09.2023 - Current
  • Consistently demonstrates going above and beyond by being a team player such as staying late and asking for additional work.
  • Provide customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.
  • Help generate new business and associated revenue by actively promoting department services and offerings to customers; responding to customer inquiries and requests; helping customers register for department services; and soliciting feedback from customers about their online shopping experience.
  • Receive and stock merchandise throughout the facility and organizes and maintains area by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation.
  • Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise.
  • Comply with all company procedures and performed other additional duties as assigned.

Delivery Driver

Walmart
09.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Operates vehicle safely by adhering to all safety requirements; inspecting mechanical, safety, and emergency equipment of vehicle unit before, during, and after trips; planning routes based on local and state traffic laws and restrictions; and following routes according to information from maps and atlas.
  • Provides customer service by acknowledging the customer; delivering merchandise to customers at residential and commercial locations; following compliance requirements for food safety by processing items according to company specification; operating, maintaining, and sanitizing equipment; ensuring merchandise is properly stored; and promoting products and services.
  • Maintains area of responsibility by loading and unloading product into and out of vehicle; ensuring cleanliness of vehicle; following appropriate policies and procedures for preparing, handling, packaging, labeling, and storing food products; identifying shrink and damages; removing damaged or out-of- date goods; identifying and processing claims and returns; maintaining merchandise presentation; and securing fragile and high-shrink merchandise.
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Overnight Stocker

Walmart
01.2023 - 09.2023
  • Given special responsibility of training new hires due to my high work performance
  • Worked closely with managers and shadowed them to learn more about management of people and walmart
  • Aided customers with courteous and attentive attitude to provide excellent customer service
  • Provided assistance to fellow associates to move freight and stock efficiently
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Education

Associate of Science - Computer Information Systems

Ashworth College
Norcross, GA
12.2023

High School Diploma -

American School
Lansing, IL
12.2016

Skills

  • Leadership
  • Adaptability
  • Operations Monitoring
  • Time Management
  • Conflict Resolution
  • Employee Training
  • Regulatory Compliance
  • Decision-Making Capabilities
  • Attention To Detail
  • Therapy, Support & Counseling
  • Team Player
  • Strong Verbal/Digital Communication

Certification

  • Comptia A+ Training [01/01/2024 - 03/01/2024]

Hobbies

  • Hobbyist game developer in Unity for personal game projects
  • Currently working with a development team of 9 people on a collaborative effort to produce a game
  • Interest in learning new languages such as Hindi, Punjabi, Japanese and Spanish

Languages

English
Native or Bilingual

Timeline

Assistant Lead Game Programmer

Paradox Theory
01.2024 - Current

Online Grocery Picker

Walmart
09.2023 - Current

Delivery Driver

Walmart
09.2023 - Current

Overnight Stocker

Walmart
01.2023 - 09.2023

Warehouse Associate

Surya
09.2020 - 10.2020

Associate of Science - Computer Information Systems

Ashworth College

High School Diploma -

American School

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Jordan Franklin