Jordan Freestone
Summary
Experienced Consulting Manager with a strong background in leading technology deployments for revenue cycle management. Proven track record in enhancing operational efficiency through strategic problem-solving and data analysis. Skilled in SQL and fostering collaboration for successful project outcomes.
Overview
7
7
years of professional experience
Work History
Implementation Consulting Manager, Technology Deployment
R1 RCM
Murray, USA
11.2022 - Current
- Managed and led a team of implementation consultants in deploying project plans and executing technical deployments.
- Collaborated with clients and internal teams to ensure successful deployment of existing and new technologies.
- Achieved successful implementation of software technologies for major healthcare clients, projecting cost savings of $400 million over 10 years.
Implementation Consultant Lead
R1 RCM
Murray, USA
11.2021 - 11.2022
- Collected scope and business requirements for technology deployments to new clients.
- Deployed configurations in test and production environments to ensure functionality.
- Supported project managers in conducting client calls, resolving technical issues effectively.
- Developed and maintained technology documentation for streamlined future deployments.
Senior Application Support Analyst
R1 RCM
Murray, USA
01.2021 - 11.2021
- Advised product owners and IT development teams on product enhancements and bug fixes using agile methodologies.
- Managed configurations for HL7 and Clearinghouse relationships related to 270/271 feeds.
- Assigned and tracked initiatives within application support team to ensure accountability.
Application Support Analyst
R1 RCM
Murray, USA
03.2019 - 01.2021
- Delivered level 2 and level 3 application support for healthcare revenue cycle management software.
- Utilized enterprise ticketing system to manage all application configurations and monitor production environment.
- Assessed technical environments to identify opportunities and threats in business systems.
- Recommended solutions to reduce workflow hindrances and enhance application performance.
- Extracted application data from back-end databases using SQL querying language.
- Collaborated with operational leadership and IT teams to develop user stories and resolve incidents.
- Defined acceptance criteria, gathered requirements, conducted software testing, and secured business owner sign-off.
- Created standard operating procedures to standardize IT operations and improve end-user experience.
Strategic Consulting Program Execution Intern
Kaiser Permanente
San Diego, USA
06.2018 - 09.2018
- Supported software development teams in designing and implementing new applications, including grooming, testing, and troubleshooting.
- Developed business benefit models to quantify monetary value of implemented software systems.
- Created change management process flows to enhance internal communication and standardize procedures.
Education
Master of Business Administration (MBA) -
Southern Utah University
Cedar City, UT01.2022
Bachelor of Science - Healthcare Administration
Brigham Young University Idaho
Rexburg, Idaho01.2018
Skills
- SmartSheet and ServiceNow
- SQL database management
- SharePoint collaboration
- HL7 standards compliance
- 270/271 transactions
- API testing with Postman
- Jira project tracking
- Microsoft Office Suite proficiency
- Data analysis
Timeline
Implementation Consulting Manager, Technology Deployment
R1 RCM
11.2022 - Current
Implementation Consultant Lead
R1 RCM
11.2021 - 11.2022
Senior Application Support Analyst
R1 RCM
01.2021 - 11.2021
Application Support Analyst
R1 RCM
03.2019 - 01.2021
Strategic Consulting Program Execution Intern
Kaiser Permanente
06.2018 - 09.2018
Master of Business Administration (MBA) -
Southern Utah University
Bachelor of Science - Healthcare Administration
Brigham Young University Idaho
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