Denise Rubendall
Schwenksville,PA
Summary
Experienced Implementation Manager with over 6 years of expertise in managing large-scale implementations across diverse industries. Adept at ensuring smooth project delivery, client satisfaction, and continuous improvement. Skilled in team coordination , stakeholder management, and process optimization.
Overview
23
23
years of professional experience
Work History
Implementation Manager
Iron Mountain
Royersford, PA
08.2023 - Current
- Oversaw end-to-end implementation of enterprise clients in healthcare, finance, and retail sectors.
- Collaborated with cross-functional teams to define project scope, objectives, and deliverables.
- Managed client relationships, ensuring high levels of satisfaction and successful project outcomes.
- Conducted risk assessments and implemented mitigation strategies, reducing project risks by 10%.
- Utilized Agile methodologies to streamline implementation processes, improve delivery timelines and invoicing management.
Implementation Specialist
Iron Mountain
Royersford, PA
10.2019 - 08.2023
- Led implementation projects for a variety of product lines including data management and secure shredding.
- Coordinated with clients to gather requirements, develop project plans, and ensure alignment with business goals.
- Monitored project progress, identifying and resolving issues to keep projects on track.
- Conducted post-implementation reviews to identify areas for improvement and ensure continuous enhancement of processes.
- Handled over 10 incoming calls daily while providing excellent customer service.
Onboarding Specialist
Iron Mountain
Royersford, PA
02.2018 - 10.2019
- Assisted in onboarding new clients.
- Worked closely with clients to understand their needs.
- Participated in project status meetings, providing updates on progress and addressing client concerns.
Regional General Manager
Pizza Hut
Phoenixville, PA
10.2015 - 04.2018
- Managed all aspects of daily operations for a high-volume Pizza Hut location, including staff supervision, customer service, inventory, and budgeting.
- Led a team of 15 employees, handling hiring, training, scheduling, and performance management to maintain operational excellence.
- Increased store revenue by 5% through local marketing efforts, upselling strategies, and improved customer service practices.
- Reduced labor and food costs by implementing more efficient scheduling and inventory control processes.
- Ensured consistent compliance with health and safety regulations, earning top scores on internal and state inspections.
- Resolved customer concerns professionally and promptly, resulting in improved satisfaction scores.
- Collaborated with corporate leadership to roll out new menu items, promotions, and service initiatives.
Regional General Manager
Pizza Plus
Mosheim, TN
09.2002 - 10.2015
- Directed daily operations for a high-volume dine-in, delivery, and takeout restaurant.
- Recruited, trained, and supervised a team of over 15 staff members, including kitchen personnel, servers, and delivery drivers.
- Implemented efficient scheduling and inventory management systems, reducing labor costs and minimizing food waste.
- Maintained high standards of food quality, cleanliness, and customer service, contributing to the restaurant's positive reputation in the community.
- Resolved customer concerns promptly, enhancing satisfaction and fostering repeat business.
- Managed vendor relationships and ensured timely delivery of quality ingredients.
Education
Associate of Applied Science - Business Administration And Management
Excelsior College,
New York, NY06.2018
Skills
- Implementation Tools: Salesforce, SKP, Oracle, ServiceNow
- Project Management Software: Office Suite: Microsoft Office (Word, Excel, PowerPoint), Google Suites (Smartsheet, Google doc, Google Slides, Google Sheets)
- Project leadership
- Project coordination
- Project planning
- Teamwork and collaboration
Timeline
Implementation Manager
Iron Mountain
08.2023 - Current
Implementation Specialist
Iron Mountain
10.2019 - 08.2023
Onboarding Specialist
Iron Mountain
02.2018 - 10.2019
Regional General Manager
Pizza Hut
10.2015 - 04.2018
Regional General Manager
Pizza Plus
09.2002 - 10.2015
Associate of Applied Science - Business Administration And Management
Excelsior College,
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