Jordan Froce
Jersey City,NJ
Summary
Knowledgeable serving professional with exceptional leadership, training and observational skills. Diligent and forward-thinking with an adaptable approach and disciplined nature. Successful at maintaining calm in high-stress settings, building long-lasting customer relationships and supporting new employees throughout the learning process and beyond.
Overview
8
8
years of professional experience
Work History
Server/ Trainer/ Host
STK Downtown
New York, NY
01.2021 - 07.2023
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Front Desk/Host
Soho House New York
New York, New York
08.2018 - 03.2020
- Assisted guests at check-in, providing information on various services within The Soho House.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Ensured to maintain guest satisfaction while visiting our location
Server/Host/ Trainer
Heartland Brewery, Times Square
New York, New York
06.2015 - 01.2018
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take party reservations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- One of few head trainers used to train newly hired staff, and determine their abilities, and placement within the company.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Pace University
New York, NY05.2014
Skills
- Fast learner, thrives under pressure
- Effective at Sales and Communication
- Public Relations, and Advertising experience
- Takes lead and initiative
- High-volume experience
Timeline
Server/ Trainer/ Host
STK Downtown
01.2021 - 07.2023
Front Desk/Host
Soho House New York
08.2018 - 03.2020
Server/Host/ Trainer
Heartland Brewery, Times Square
06.2015 - 01.2018
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Pace University