Kayla LaMalfa
Portland
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives with a strong work ethic to any team.
Overview
6
6
years of professional experience
Work History
Host
Tates Restaurant
05.2024 - Current
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Shadowing Student
East Hartford CT, Health Department
06.2025 - 07.2025
- Shadowed professionals to enhance understanding of role-specific responsibilities.
- Demonstrated adaptability by quickly learning new tools and techniques used in operations.
- Collected, arranged, and input information into database system.
- Assisted in daily operations and gained hands-on experience in various tasks.
- Observed experienced staff to learn best practices and workflows.
Sales Associate
Old Navy, LLC
11.2024 - 05.2025
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
Summer Camp Counselor
City of Middletown, CT
06.2023 - 08.2024
- Resolved conflicts between campers using effective communication strategies.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Managed disciplinary issues according to established policies and procedures.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
Prep Cook
Fairway Grill, LLC
07.2020 - 10.2022
- Hired as a table busser/dishwasher, promoted to prep cook, and waitress.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Assisted other waitstaff members during times of increased customer attendance.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Portland High School
Portland, CT06.2022
Bachelor of Science - Health Sciences And Public Health
Eastern Connecticut State University
Willimantic, CT05.2026
Skills
- Teamwork and collaboration
- Sales strategies
- Written and oral communication skills
- Thrives in high-pressure situations
- Knowledge of geographic information systems
- Attention to detail
- Fast learner
Accomplishments
- Tri Alpha Honors Society
- LEC All Academic
- Deans List
- Captain of Women's ECSU Cross Country and Track and Field Team
Timeline
Shadowing Student
East Hartford CT, Health Department
06.2025 - 07.2025
Sales Associate
Old Navy, LLC
11.2024 - 05.2025
Host
Tates Restaurant
05.2024 - Current
Summer Camp Counselor
City of Middletown, CT
06.2023 - 08.2024
Prep Cook
Fairway Grill, LLC
07.2020 - 10.2022
High School Diploma -
Portland High School
Bachelor of Science - Health Sciences And Public Health
Eastern Connecticut State University