Jordan Frost

● Managed budget implementations, employee reviews, training,
schedules, and contract negotiations.
● Maximized efficiency by coaching and mentoring personnel on
management principles, industry practices, company procedures, and technology systems.
● Maximized operational excellence mentoring personnel on
management principles, industry practices, and company procedures.
● Developed and maintained relationships with customers and suppliers through account development.
● Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
● Developed and implemented strategies to increase sales and
profitability.
● Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
● Trained new employees on proper protocols and customer service
standards.
● Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
● Managed purchasing, sales, marketing and customer account
operations efficiently.
● Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
• Piloted customer loyalty programs and provided feedback to ensure seamless company rollout.
• Worked with district and general managers to identify areas of the business that could use improvement.
• Built a world class team through coaching and mentoring on management principles, industry practices, company procedures and technology systems
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Instilled a sales culture within a team that had little experience
• Turned around a team that was not delivering as expected to achieve success in company initiatives and ended the year a top 5% store
• Mentored Grooming Leaders in our district to maximize their salons success
• Mentored my peers on how to drive Services in their store and what coaching for this should look like
• Served as an advisor in services to my District Manager
• Ran 3 area stores and conducted weekly visits, hiring, advising on company procedures, coaching and following up as needed.

● Top 5% in company 2010,2011,2013
● Highest employee satisfaction in district based on people pulse surveys
● Consistently scored in 90th percentile for each internal company audit based on company policy and procedure execution.
● Directed and supervised 40 + employees engaged in sales, customer service and inventory management.
● Ensured profitability and reduced shrinkage.
● Held team accountable for growing customer satisfaction metrics
● Worked closely with district manager to formulate and build store
brand for all stores in district.
● Generated repeat business by driving company initiatives.
● Developed new store location from ground up by hiring and training an efficient team
● Organized budgets, oversaw P&Ls and achieved margin targets
consistently to stay on track with growth plans.
● Identified and capitalized on community business opportunities with effective networking.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
• Identified and capitalized on community business opportunities with effective networking
• Responsible for overseeing and scheduling team of 300+ associates and managers
• Ensure daily execution of duties for Hard lines, perishable and grocery departments
• Responsible for weekly sales, payroll, and purchase reports for every store dept
• Work one on one with vendors to ensure proper product placement and adaptation to sales trends
• Responsible for hiring, training and developing new team members and managers
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.