Jordan Gimenez
Reseda,CA
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 1-year background maintaining customer satisfaction and contributing to company success goals.
Overview
6
6
years of professional experience
Work History
Stocking Associate
Walmart
Simi Valley, CA
09.2023 - Current
- Received shipments of merchandise and stocked shelves according to store requirements.
- Assisted in unloading incoming shipments by manually lifting items off the truck and placing them onto a pallet.
- Provided information about products and services available to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Member Service Representative
Planet Fitness
Encino, CA
04.2022 - 09.2023
- Answered product questions with up-to-date knowledge of sales and promotions. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed positive customer relationships through friendly greeting and excellent service. Built and maintained working relationships with peers and upper management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Led tours of fitness facility by guiding interested individuals, providing information, highlighting benefits of amenities, and answer questions.
- Maintained floor cleanliness to maximize customer satisfaction and functionality of equipment.
Construction Worker/ Specialized in Installation
JLB Installations
Palmdale, CA
06.2018 - 01.2022
- With intricate drawing descriptions I calculated measurements and evaluated dimensions to install structures or fixtures using heavy power tools and equipment.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Developed interpersonal skills by using approved training materials and information. After a short period of time I instructed onboarding staff of these methods.
- Interpreted and/or explained specific job instructions to staff with my second language to help further understanding of the task at hand
- Completed end of day tasks with touch ups and thorough analysis of the work space to exceed customer satisfaction.
Education
High School Diploma -
Birmingham Community Charter High School
GimenezVan Nuys, CA01.2021
Associate of Arts - Photography
Pierce College
Woodland Hills, CASkills
- Customer Service
- Multitasking
- Interpersonal Communication
- Problem solving
- Attentive
- Bilingual
- Responsive
- Text Savvy
- Teamwork and Collaboration
- Inventory Management
- Time Management
- Highly Responsive
- Employee Training
- Organized
Languages
English
Full Professional
Spanish
Professional
Timeline
Stocking Associate
Walmart
09.2023 - Current
Member Service Representative
Planet Fitness
04.2022 - 09.2023
Construction Worker/ Specialized in Installation
JLB Installations
06.2018 - 01.2022
High School Diploma -
Birmingham Community Charter High School
Associate of Arts - Photography
Pierce College