Watching movies
Jordan Garren
Night Shift Manager
Susquehanna,PA
Summary
Seasoned Night Shift Manager with over 22 years of customer service experience - 16 of which have been spent in current management position. Calm and levelheaded "Jack of all trades" that is capable of handling diverse business needs while providing exceptional customer service.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Night Shift Manager
Rob's Country Market
Hallstead, Pennsylvania
10.2005 - Current
- Trained and motivated night staff by establishing and communicating responsibilities and duties to each team member.
- Balancing cash registers and reporting discrepancies.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems, making sure all freezer/cooler doors were secured, and that all entrances/exits are locked.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided first-rate service to all customers regardless of time or concern.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Walked around facility frequently to check activities.
Education
No Degree - Radio And Television
Marywood University
Scranton, PA 09.2001 - 04.2002
High School Diploma -
Scranton High School
Scranton, PA 08.1998 - 06.2001
Skills
Multitasking
Adaptability - Eager & Willing to Learn New Skills
Customer Service
Typing Skills - Average of 66 words per minute
Inventory monitoring
Interests
Writing & podcasting about movies
Reading
Real Time Strategy Games
Timeline
Night Shift Manager
Rob's Country Market
10.2005 - Current
No Degree - Radio And Television
Marywood University
09.2001 - 04.2002
High School Diploma -
Scranton High School
08.1998 - 06.2001