Milagros Mercado
Arlington
Summary
Dynamic Night Shift Manager with proven leadership at Taco Bueno, excelling in customer service and cash handling. Achieved compliance with company standards while coaching team members to enhance performance. Skilled in reporting and scheduling, consistently delivering outstanding results and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Night Shift Manager
Taco Bueno
01.2025 - Current
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Coached crew members to optimize performance and motivate toward more efficient work.
Restaurant Shift Manager
Traders Village
09.2020 - 12.2021
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Education
Certificate -
Medical Career Training
Bedford, TX03-2025
High School Diploma -
Juan Seguin High School
Arlington, TX05-2024
Skills
- Customer service
- Workplace safety
- Reporting skills
- Scheduling expertise
- Strong leadership
- Multitasking
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Night Shift Manager
Taco Bueno
01.2025 - Current
Restaurant Shift Manager
Traders Village
09.2020 - 12.2021
Certificate -
Medical Career Training
High School Diploma -
Juan Seguin High School
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