Summary
Overview
Work History
Education
Skills
EXCELLENCE AWARD RECIPIENT
Timeline
Generic

Jordan Gebauer

Community Engagement & Program Coordinator
Lakewood,CA

Summary

Seasoned customer service professional with over two decades of experience providing exceptional customer support and fostering strong client relationships. Committed to ensuring customer satisfaction and success through proactive communication, comprehensive product expertise, and adept issue resolution abilities. Eager to leverage extensive background in customer service to excel in a Customer Success Manager position.

Overview

22
22
years of professional experience

Work History

Worship Dept - Program Coordinator & Team Leader

Cottonwood Church
02.2025 - Current
  • Provide mentorship to aspiring worship leaders, both youth & adults, by building meaningful relationships, fostering spiritual growth, equipping with practical skills while cultivating a supportive environment.
  • Coordinate with multiple departments such as: Youth, Young Adults, Women's, Spanish and Main campus to oversee team's successful execution for services.
  • Organize & facilitate team meetings to discuss dept updates, vocalist training & development workshops and build team engagement for ongoing success.
  • Manage administrative tasks such as emails, new member audition/orientations & scheduling volunteers.
  • Evaluate individual performance regularly through observation and feedback sessions to identify areas for improvement or growth within the team dynamic.
  • Coordinate special events such as holiday programs and special services that foster connection and engagement within the community.

Front Desk Agent & Guest Services

Sky Global Experts
09.2024 - 01.2025
  • Greet and assist guests staying at hotel properties with reservations, check-ins/outs, hotel info and amenities while providing exceptional customer service.
  • Proficiently handle financial transactions by processing guest' payment and ensuring accurate billing in a fast-paced environment.
  • Maintain strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Increase hotel revenue by effectively upselling room upgrades, amenities, and additional services.

Guest Experience & Ticket Sales

Walt Disney Travel Co.
06.2022 - 06.2024
  • Assisted and engaged guests on back to back calls by providing extensive Disneyland resort information while helping create magical experiences for upcoming vacations.
  • Provided online (website) and in-app technical support by helping guests navigate and/or troubleshooting while submitting IT tickets and providing internal feedback as needed.
  • Boosted park revenue by promoting and selling tickets, annual passes, and other premium offerings while accurately handling guest’ accounts and billing info for transactions.
  • Managed reservation system by effectively handling booking modifications or cancellations as needed.
  • Remedied and resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.

Technical Recruiter

Idetech Solutions
01.2013 - 10.2019
  • Conducted multiple searches via internet, professional network as well as company’s ATS (applicant tracking system) database to source and screen potential candidates.
  • Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
  • Established long-term partnerships with clients by consistently delivering high-quality talent matches tailored to their specific needs.

Career Consultant, Job Developer & Trainer

ResCare Workforce Services
08.2009 - 08.2012
  • Facilitated innovative job readiness workshops designed to empower, train and employ participants with life skills such as communication skills, conflict resolution, quality customer service, budgeting tools and job search strategies.
  • Maintained detailed records of participant interactions, progress, and outcomes to facilitate accurate reporting on program success.
  • Promoted to Job Developer for the County of Orange.
  • Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for participants.
  • Coordinated various ResCare community events such as Job Fairs and Holiday gatherings (Toys for Tots, etc.) while delegating roles, preparing set up, and promoting throughout contract.
  • Provided monetary or basic needs assistance to participants via the Welfare to Work Program to ensure successful employment.
  • Established strong partnerships with local employers to facilitate successful job placements for participants.
  • Traveled as a lead Trainer to assist Orange County and San Diego County contracts to coach employees on best practices, provide shadowing and feedback, resulting in stronger staff development and increased productivity.
  • Recipient of 2011 Excellence Award.

Merchandise & Customer Assistant

Sears Roebuck & Co.
08.2007 - 05.2008
  • Increased customer satisfaction by providing personalized assistance in merchandise selection and purchase.
  • Enhanced store aesthetics with strategic merchandise displays, resulting in higher sales figures.
  • Increased overall store performance by consistently meeting or exceeding individual sales goals while contributing positively to the team dynamic.
  • Implemented loss prevention strategies to minimize theft incidents and maintain profitability.

Resident Assistant & Community Coordinator

University of Hawaii at Hilo - Student Housing
08.2003 - 05.2006
  • Supported student's overall health and well-being while pursuing their higher education goals and living on campus.
  • Conducted regular room inspections, nightly rounds and enforced residence hall policies to ensure safety of students.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community.

Education

Associate of Arts - Biblical Studies

Cottonwood College
Los Alamitos, CA
05.2001 -

Bachelor of Arts - Sociology

University of Hawaii At Hilo
Hilo, HI
05.2001 -

Skills

  • 20yrs customer service expertise

  • Proficient in managing diverse events

  • Human Services experience

  • Effective interpersonal skills

  • Office administration

  • Teamwork and collaboration

  • Experienced public speaker

  • Critical thinking and analysis

  • Relationship development

  • Experience in training and mentoring

EXCELLENCE AWARD RECIPIENT

2011 ResCare Excellence Award Recipient for outstanding performance and leadership in customer service and exceeding contractual goals.

Timeline

Worship Dept - Program Coordinator & Team Leader

Cottonwood Church
02.2025 - Current

Front Desk Agent & Guest Services

Sky Global Experts
09.2024 - 01.2025

Guest Experience & Ticket Sales

Walt Disney Travel Co.
06.2022 - 06.2024

Technical Recruiter

Idetech Solutions
01.2013 - 10.2019

Career Consultant, Job Developer & Trainer

ResCare Workforce Services
08.2009 - 08.2012

Merchandise & Customer Assistant

Sears Roebuck & Co.
08.2007 - 05.2008

Resident Assistant & Community Coordinator

University of Hawaii at Hilo - Student Housing
08.2003 - 05.2006

Associate of Arts - Biblical Studies

Cottonwood College
05.2001 -

Bachelor of Arts - Sociology

University of Hawaii At Hilo
05.2001 -

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Jordan GebauerCommunity Engagement & Program Coordinator
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