Jordan Gendron
North Tonawanda,NY
Summary
Versatile professional with a proven track record in customer service and conflict resolution. Recognized for adaptability to change and delivering impactful solutions that enhance team dynamics and customer experiences.
Overview
7
7
years of professional experience
Work History
Walgreens
Pharmacy/Front End Associate
North Tonawanda, New York
11.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Tops Friendly Markets
TOPS MarketLLC
Sanborn, New York
08.2019 - 07.2025
- Identified needs of customers promptly and efficiently.
- Accommodating to customer concerns/feedback
- help locate products/refer customers to correct aisles.
- creating a welcoming environment
- assisting on front end to ensure a smooth transition between shift switches/ in case of call ins.
- Problem solving in a timely manner
- Performed cleaning duties including mopping, sweeping, sanitizing, and dusting to maintain a clean environment.
- counting drawer at end of each day/correcting any mistakes with lottery
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06-2019
Skills
- Customer service
- Problem solving
- Team collaboration
- Inventory management
- Conflict resolution
- Time management
- Effective communication
- Adaptability to change
- Decision-making
- Innovative thinking
- Training and mentoring
- Composed in pressure
- Written communication
- Customer relationship management
Timeline
Walgreens
Pharmacy/Front End Associate
11.2025 - Current
Tops Friendly Markets
TOPS MarketLLC
08.2019 - 07.2025
High School Diploma -
North Tonawanda High School