Jordan Goetsell
Garland,TX
Summary
Motivated Customer Service Worker with exceptional social skills, communication abilities and service industry background. Pursues every opportunity to support team members and proactively address any issues that may arise.
Overview
6
6
years of professional experience
Work History
Bar Manager
Verona's Italian Restaurant
07.2023 - 07.2024
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Head Bartender
Fish City Grill
04.2021 - 05.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Kept bar presentable and well-stocked to meet customer needs.
- Closed out cash register and prepared cashier report at close of business.
Cocktail Server
Dallas Chop House
04.2018 - 02.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
GED -
Mcneil High School
Austin, TX2006
Skills
- Inventory Management
- Sales Promotion
- Customer Relationship Building
- Performance monitoring
- Regulatory Compliance
- Customer Relations
- Supply Ordering
- Outgoing Personality
- Vendor Management
Timeline
Bar Manager
Verona's Italian Restaurant
07.2023 - 07.2024
Head Bartender
Fish City Grill
04.2021 - 05.2023
Cocktail Server
Dallas Chop House
04.2018 - 02.2020
GED -
Mcneil High School