Jordan Graham
Rockford,IL
Summary
Highly trained Implementation Specialist with expertise in project scope analysis, systems configuration, maintenance, and troubleshooting. A diligent employee adept at multitasking on complex assignments. Seeking a new position to provide exceptional customer assistance in the IT environment.
Overview
8
8
years of professional experience
Work History
Implementation Specialist
Experity
Machesney Park, IL
03.2020 - 05.2024
- Offered technical assistance to aid the internal teams in configuring systems effectively.
- Ensured system accuracy by testing data entry in different scenarios.
- Developed effective communication strategies to manage customer expectations for implementation timelines.
Medical Billing Team Lead
Experity
Machesney Park, IL
02.2016 - 02.2020
- Monitored progress of billing team members' task assignments.
- Ensured invoice accuracy prior to client submission.
- Compiled regular monthly financial reports that highlighted revenue from billings.
Education
Bachelor of Arts - Medical Social Work
University of Wisconsin - Whitewater
Whitewater, WI12-2015
Skills
- Trained in SaaS
- Client education needs
- Telephone and email etiquette
- Implementation and configuration
- Project Management
- Data Migration
Timeline
Implementation Specialist
Experity
03.2020 - 05.2024
Medical Billing Team Lead
Experity
02.2016 - 02.2020
Bachelor of Arts - Medical Social Work
University of Wisconsin - Whitewater
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