Jordan Graves
Pinellas Park
Summary
Highly dedicated and results-oriented Customer Service professional with 12 years of progressive experience successfully managing customer needs and exceeding expectations. Proven ability to resolve complex issues efficiently, maintain high customer satisfaction scores, and build long-term relationships.
Overview
13
13
years of professional experience
Work History
Account Manager
INNOVATIVE DESIGNS, INC
01.2018 - Current
- Customer Communication: Answer phone calls and email requests from customers, efficiently managing communication flow and prioritizing urgent inquiries.
- Client Satisfaction: Ensure maximum client satisfaction by providing exceptional and personalized service to maintain strong relationships and foster repeat business.
- Issue Resolution: Resolve client issues that may arise, applying strong problem-solving skills to manage conflict and minimize service disruption.
- Project Management: Work closely with the production team ensuring all deadlines are met timely and accurately, acting as the key liaison between the client and internal staff.
Expediter/Member Services
LEXINGTON COUNTRY CLUB
01.2013 - 01.2018
- Service Delivery: Worked with kitchen and service staff to deliver food to customers on a timely basis, ensuring accuracy and high-quality service standards.
- Conflict Resolution: Resolved issues with customer orders, demonstrating quick thinking and diplomatic skills to ensure guest satisfaction.
- Technical Support: Partnered with cross-functional teams to consult with clients, assisting Club Members with technology issues and providing effective solutions.
Education
Associate of Arts (A.A.) -
Florida Gulf Coast University
Fort Myers, FL01.2014
Skills
- Manage client inquiries
- Deliver exceptional service
- Identify new business opportunities
- Ensure policy compliance through data monitoring
- Support best practice development
- Effective communication
- Interdepartmental collaboration skills
Timeline
Account Manager
INNOVATIVE DESIGNS, INC
01.2018 - Current
Expediter/Member Services
LEXINGTON COUNTRY CLUB
01.2013 - 01.2018
Associate of Arts (A.A.) -
Florida Gulf Coast University