Jordan Gray
Madison
Summary
Customer service representative with extensive industry experience and a proven track record in client rapport building. Recognized for maintaining high customer satisfaction and contributing to overall company success. Strong work ethic and adaptability, with exceptional interpersonal skills and ability to master new challenges quickly.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
Madison
12.2024 - Current
- Led team in daily operations and customer service tasks, ensuring efficiency and quality.
- Resolved customer complaints promptly, contributing to improved guest satisfaction.
- Delegated daily tasks to team members, fostering a positive work environment and enhancing overall productivity.
- Trained new employees on company protocols and customer interaction standards to ensure consistent service quality.
- Implemented effective communication strategies among team members during peak hours.
- Encouraged collaboration among team members to enhance productivity. through collaboration and positive interactions among staff.
- Monitored food safety practices and maintained cleanliness in work areas.
- Participated in regular meetings with senior leadership to report on team progress.
Painter
Wine & Design
Madison
01.2024 - 05.2026
- Trained new painters on techniques and safety procedures, enhancing team skill and ensuring compliance.
- Maintained orderly job sites post-project, promoting safety and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer needs quickly and effectively, contributing to overall satisfaction.
- Led daily activities and games for campers aged five to thirteen.
- Maintained records of attendance, behaviour management issues, health concerns. for each camper.
- Coordinated snack and meal times for large groups of children.
- Developed engaging lesson plans focused on creativity and teamwork.
- Trained junior counselors on activity facilitation and camper management.
Education
Associate of Science - Computer Science
Calhoun Community College
Tanner, AL07-2026
Skills
- Team leadership
- Employee training
- Effective communication
- Customer service
- Problem resolution
- Food safety
- Sanitation practices
- Order management
- Table bussing
- Cash handling
Timeline
Team Leader
Chick-fil-A
12.2024 - Current
Painter
Wine & Design
01.2024 - 05.2026
Associate of Science - Computer Science
Calhoun Community College