Jordan Green
HIGH POINT,NC
Summary
I am highly motivated and goal-oriented with strong interpersonal skills. I thrive in collaborative environments and enjoy contributing to team success. Known for being hardworking and eager to learn, I take initiative in developing new skills. I also bring strong problem-solving abilities and a proactive attitude to every task.4o
Overview
6
6
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Partners LLC
08.2024 - 04.2025
- Delivered packages to a preset location and represented the company while on the road
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sales Associates
Walmart
02.2024 - 08.2024
- Greet and Assist customers
- Be the brand of the company while ensuring total customer satisfaction with friendly, courteous and effective service
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Sales Associates
TJ Maxxx
02.2024 - 05.2024
- Assisted customers with purchases, returns, and managed the Men’s and Kid’s department
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Agent
AT&T
10.2023 - 12.2023
- Collaborated with customers by adding new and additional phone lines, upsell on Direct TV, AT&T internet, or any add-on devices
- Listen attentively to caller needs to ensure a positive customer experience
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Achieved top performer status within the company due to consistent high sales numbers.
Associate Account Management
Sutherland Global Services
07.2022 - 10.2023
- Assisted customers on AIRBNB platform with complaints about property cleanliness, billing inaccuracy and questions, and bullying/harassments between host and guests
- Processed refunds, cancellation and rebooked guests for lodging
- Resolved complex client issues by working closely with various departments within the company, fostering cross-functional collaboration.
- Enhanced team performance by sharing expertise in account management techniques during training sessions and workshops.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Delivered timely reports on account performance, providing valuable insights for both clients and internal stakeholders.
Customer Service Specialist
BAP Wireless
07.2019 - 10.2019
- Processed customer complaints and issues related to the products sold
Education
High School Diploma -
Kingston College
Jamaica, WI01.2019
Mechanical Engineering -
Guilford Technical Community College
High Point, NC04.2025
Mechanical Engineering Prerequisites -
University of Technology
Jamaica, WI01.2022
Skills
- Customer Service Rep
- Critical Thinking
- Communication
- Time Management
- Flexible at multi-tasking
- Time management
- Valid Driver's license
Certification
Food handlers’ certificate
Timeline
Amazon Delivery Driver
Partners LLC
08.2024 - 04.2025
Sales Associates
Walmart
02.2024 - 08.2024
Sales Associates
TJ Maxxx
02.2024 - 05.2024
Sales Agent
AT&T
10.2023 - 12.2023
Associate Account Management
Sutherland Global Services
07.2022 - 10.2023
Customer Service Specialist
BAP Wireless
07.2019 - 10.2019
Mechanical Engineering -
Guilford Technical Community College
Mechanical Engineering Prerequisites -
University of Technology
High School Diploma -
Kingston College
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