Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Greenwood

Acworth,GA

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets.

Overview

4
4
years of professional experience

Work History

Operations Manager

FedEx
Kennesaw, GA
12.2023 - Current

  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Supported accident investigations and prepared related paperwork.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Package Handler Trainer

FedEx
Kennesaw, GA
09.2023 - 12.2023
  • Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
  • Ensured compliance with company policies regarding safety standards when handling packages in the warehouse environment.
  • Maintained a safe work environment by enforcing applicable laws, rules, regulations; monitored employee behavior; investigated accidents, incidents; conducted safety audits, inspections; identified potential hazards.
  • Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
  • Collaborated with supervisors to evaluate the effectiveness of training programs and suggest changes as necessary.
  • Assisted in developing and implementing new training programs for existing and incoming package handlers.
  • Tracked progress of each trainee throughout the course by conducting periodic evaluations.

Warehouse Associate

Amazon
Nashville, TN
08.2019 - 05.2020
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Staged and sorted multiple types of products for loading.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Education

High School Diploma -

James Rickards High School
Tallahassee, FL
05.2020

Skills

  • Labor Relations
  • Organizational Management
  • Workflow Optimization
  • Production
  • Process Improvement
  • Problem-Solving
  • Staff Training
  • Schedule Management
  • Goal Attainment
  • Strategic Planning
  • Staff Retention
  • High-Pressure Environments
  • Performance Evaluations
  • Employee Motivation
  • Planning and Implementation
  • Team Building/Leadership
  • Decision-Making
  • Resource Coordination
  • Quality Assurance Controls
  • Operations Monitoring

Timeline

Operations Manager

FedEx
12.2023 - Current

Package Handler Trainer

FedEx
09.2023 - 12.2023

Warehouse Associate

Amazon
08.2019 - 05.2020

High School Diploma -

James Rickards High School

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Jordan Greenwood