Jordan Gregory
Cincinnati,OH
Summary
Personable and dedicated customer service representative with a strong background in the serving industry and previous IT work. Solid team player known for an upbeat and positive attitude, excels at establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Articulate and enthusiastic, results-oriented and passionate about building relationships, cultivating partnerships, and driving business growth.
Overview
6
6
years of professional experience
Work History
Server - Bartender
Buca Di Beppo
07.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Support
Embroidered Clothing Co.
06.2021 - 12.2023
- Answered customer inquiries and resolved customer issues in a timely manner.
- Prioritized urgent customer support issues while balancing operational needs and general customer service duties.
- Communicated with clients to discuss their design needs and ensure customer satisfaction.
- Researched new techniques in order to stay up-to-date on industry trends.
Internship Student
Ameritas Life Insurance Corp
04.2019 - 11.2021
- Organized data into spreadsheets and databases for easy access by other departments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - IT Software Development
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Colerain High School
Cincinnati, OH05-2017
Skills
- Positive and Professional
- Proficient in Microsoft Office
- Emotional Intelligence
- Effective Communication Skills
- Call Management
- Active Listening
- Stress Management
- Product Knowledge
- Patient
Timeline
Server - Bartender
Buca Di Beppo
07.2023 - Current
Customer Support
Embroidered Clothing Co.
06.2021 - 12.2023
Internship Student
Ameritas Life Insurance Corp
04.2019 - 11.2021
Some College (No Degree) - IT Software Development
University of Cincinnati
High School Diploma -
Colerain High School
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