Natacha Uvinas
Glen Oaks
Summary
Dynamic server and bartender with extensive experience at Applebee's Neighborhood Grill & Bar, excelling in customer service and cocktail preparation. Proven ability to enhance guest satisfaction through effective communication and conflict resolution, while driving sales through enthusiastic menu promotion. Committed to maintaining health compliance and fostering a collaborative team environment.
Overview
1
1
year of professional experience
Work History
Server - Bartender
Applebee's Neighborhood Grill & Bar
The Bronx
01.2025 - Current
- Ensured high-quality customer service in a bustling restaurant setting.
- Accurately took orders and relayed special requests to kitchen staff for timely preparation.
- Maintained tidy dining area and organized tables to improve turnover rates.
- Operated POS terminals for payments, ensuring compliance with cash handling procedures.
- Supported training efforts for new staff on restaurant operations and service standards.
- Addressed guest inquiries and complaints calmly, fostering positive dining experiences.
- Collaborated across staff roles, facilitating smooth communication with hosts and kitchen personnel.
- Promoted menu items enthusiastically, driving sales through informed suggestions.
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in inventory management by tracking supplies and restocking items.
- Engaged with customers to create a welcoming atmosphere and build rapport.
- Handled cash transactions accurately and processed payments efficiently.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Followed health and safety guidelines to ensure a safe drinking environment.
- Supported team members during busy shifts by coordinating drink orders effectively.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
High School Diploma -
Salome Urenas
Dominican Republic03-2009
Skills
- Customer service
- Point of sale
- Inventory management
- Cocktail preparation
- Health compliance
- Team collaboration
- Sales promotion
- Conflict resolution
- Time management
- Effective communication
- Training support
- Cash handling
- Rapport building
- Order accuracy
- Cleanliness maintenance
- Beverage preparation
- Positive and professional
- Supply restocking
- Hostess support
- Table resetting
Languages
Spanish
Professional
References
References available upon request.
Timeline
Server - Bartender
Applebee's Neighborhood Grill & Bar
01.2025 - Current
High School Diploma -
Salome Urenas
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