Windows
Elian Meza
Business Operations
Tucson,AZ
Summary
As a seasoned management professional, I have been successful at establishing excellent working relationships with customers, employees, vendors and contractors. I have consistently found myself in leadership positions throughout my career. My attention to detail, desire to streamline processes and willingness to develop lasting practices for not only management, but for the individuals who make the business operate, have provided me with invaluable experience. I am confident in my abilities to add efficiency and value to any workspace.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Lead Audio Visual Technician
Arizona Catering Co. - Student Union
03.2023 - Current
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Trained event staff on proper use of audio and visual equipment.
- Tested and calibrated audio and visual equipment to verify proper operation.
Business Operations Coordinator
Guardian Production Services
06.2022 - 03.2023
- Reviewed company's strategic plans and developed goals and standards to support vision.
- Developed robust relationships with income-producing corporate clients.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Actively scheduling and maintaining 200+ freelance workers that assist in setting, operating and tearing down live events.
- Managed invoicing and payment processing operations.
- Used data entry skills to accurately document and input client requests.
- Introduced new methods, practices and systems to reduce turnaround time.
Benefits Advisor
Aflac
09.2022 - 03.2023
- Recommended type and amount of coverage based on analysis of customers' circumstances.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Audio Visual Technician
Guardian Production Services
12.2020 - 03.2023
- Monitored and repaired audio, video, control systems and video conferencing equipment at or under customer time constraints.
- Commended by management for continuous punctuality and superior week over week performance.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Diagnosed and resolved problems with AV equipment and media management systems.
Associate
In N Out Burger
05.2019 - 09.2022
- Worked varied hours to meet seasonal and business needs.
- Actively coached new hires on policies and procedures to maintain a consistently reliable and efficient team.
- Identified customer needs and provided fit solutions to improve the overall dining experience.
- Troubleshot minor issues with customers or other associates.
- Provided relief shift management during manager breaks or when issues concerning management arose.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate of Applied Science - Applied Computing
University of Arizona
Tucson 08.2019 - Current
Skills
Budgeting
Software
MacOS
Office 365
Adobe Suite
Timeline
Lead Audio Visual Technician
Arizona Catering Co. - Student Union
03.2023 - Current
Benefits Advisor
Aflac
09.2022 - 03.2023
Business Operations Coordinator
Guardian Production Services
06.2022 - 03.2023
Audio Visual Technician
Guardian Production Services
12.2020 - 03.2023
Associate of Applied Science - Applied Computing
University of Arizona
08.2019 - Current
Associate
In N Out Burger
05.2019 - 09.2022
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