Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jordan Gross

Mount Sterling,KY

Summary

Dynamic leader with a proven track record at Walmart, adept in enhancing operations and team performance. Excelled in motivational leadership and effective communication, significantly improving associate engagement and customer satisfaction. Skilled in team development and operational management, demonstrating exceptional interpersonal abilities and a results-driven approach.

Overview

14
14
years of professional experience

Work History

Coach/Operations Manager

Walmart
10.2021 - Current

Responsible for overseeing the daily operations of the GM side of the store. Responsible for managing 20-30 associates in this area. This includes staffing, sales, scheduling, recruiting, training/mentoring new associates. Assist at other locations in our market when needed. Provide feedback on performance with Team leads and Associates. Attend daily store meetings along with annual market meetings. Provide customer service daily, ensure we are in compliance within our departments.

Store Manager District Trainer

GPM Investments
12.2016 - 10.2021

Responsible for overseeing the daily operations of a convenience store. Staffing, training, scheduling, customer service, vendor relations. Inventory management, attending monthly district meetings. Training new store managers new to our district along with training as a district manager.

Store Manager of Operations

Shoe Show
02.2013 - 12.2016

Responsible for the daily operations of a retail shoe store. Staffing, training, scheduling, customer service. Opening and closing the store, receiving weekly shipments, stocking merchandise.

Assistant Store Manager

Valero Gas Station
08.2010 - 02.2013

Assisted in overseeing the daily operations of a convenience store. Cash control, customer service, assisting vendors with deliveries, scheduling, training new associates. Opening and closing the store, inventory management.

Education

Hazard Community & Technical College

High School Diploma -

Jackson Independent High School

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships
  • Team Development
  • Team motivation
  • Interpersonal Relationships
  • Motivational leadership style

Accomplishments

Best Sales award in several of my Departments for 2023 at Walmart


Store of the month at GPM

Store of the Year at GPM 2018 & 2020

Timeline

Coach/Operations Manager

Walmart
10.2021 - Current

Store Manager District Trainer

GPM Investments
12.2016 - 10.2021

Store Manager of Operations

Shoe Show
02.2013 - 12.2016

Assistant Store Manager

Valero Gas Station
08.2010 - 02.2013

Hazard Community & Technical College

High School Diploma -

Jackson Independent High School
Jordan Gross