Nathan Walker
Austin,TX
Summary
I am a 20 year veteran Wal-Mart associate with over ten years of salaried field experience. I have spent over the past two years in Asset Protection as an APOC. I am Wicklander Zulawski certified in interrogation and interview techniques. I am competent in Word, excel, power point as well as using them for data mining and data entry reporting. I am a critical thinker and learn quickly, using what I learn to add to my potential.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Asset Protection Operations Coach
Wal-Mart Supercenter
Austin, TX
07.2022 - Current
- Leads and develops teams effectively by teaching, training, touring and listening to associates.
- Mitigates the control of Shrink (the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
- Detects, deters, investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities.
- Gathers evidence, takes statements, write case reports and provides court room testimony as needed.
- Monitors safety risk controls within a facility by ensuring an effective safety program is in place.
- Manages facility level training and execution of asset protection, safety, claims and receiving procedures and general processes.
- Managed day-to-day activities such as scheduling shifts, assigning tasks.
- Created reports for management regarding operational performance.
Stocking Coach
Wal-Mart Supercenter
Austin, TX
07.2021 - 06.2022
- Leads and develops teams effectively by teaching, training and actively listening to associates and touring.
- Models and demonstrates customer service standards to store associates
- Drives financial performance and sales of designed store area by reviewing and evaluating profit and loss statements.
- Provides supervision and development opportunities for hourly associates by hiring, training and mentoring of associates; assigning duties, setting expectations, providing recognition.
- Coordinates, completes, and overseas job related activities and assignments by developing and maintaining relationships with key stakeholders and customers.
- Insurance compliance with company, policies, and procedures and supports company, mission, values, and standards of ethics and integrity by implementing related action plans.
Assistant Manager
Walmart
Austin, TX
08.2014 - 07.2021
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Mcneil High School
Austin, TX05-2003
Skills
- Logistics Management
- Workforce Planning
- Operational Excellence
- Business process improvement
- Administering interviews
- Confidential data protection
- Data Verification
- Web-based scheduling
- Report creation
- Recordkeeping
- Data Mining
- Report Generation
- Typing and written communication
- Data Entry
- Meeting deadlines
- Client interaction
- Collaboration
- Customer service and assistance
- Client Engagement
- Following Direction
- Database Management
- Interviewing Clients
- Data Collection
- Internal Audits
- Wealth Management
- Data Analysis
- Risk Management
- Security management
- Regulatory Compliance
- Surveillance systems
- Incident Reporting
- IRR calculations
- Team Training
- Loss prevention strategies
- Action plan development
- Bookkeeping knowledge
- Active Listening
- Problem-Solving
- Vendor Relations
- Analytical Thinking
- Teamwork and Collaboration
- Team building
- Inventory Control
- Shoplifter detention
- Decision-Making
- Time Management
- Goal Setting
- Staff Training
- Loss prevention expertise
- Asset Protection
- Reliability
- Time management abilities
- Excellent Communication
- Adaptability
- Adaptability and Flexibility
- Cost Reduction
- Loss prevention goals monitoring
- Professional Demeanor
- Security systems expertise
- Continuous Improvement
- Effective Communication
- Organizational Skills
- Interpersonal Communication
- Professionalism
- Analytical Skills
- Relationship Building
- Self Motivation
- Retail theft investigations
- Attention to Detail
- Problem-solving aptitude
- Written Communication
- Team Collaboration
- Problem-solving abilities
- Task Prioritization
- Interviews and interrogations
Timeline
Asset Protection Operations Coach
Wal-Mart Supercenter
07.2022 - Current
Stocking Coach
Wal-Mart Supercenter
07.2021 - 06.2022
Assistant Manager
Walmart
08.2014 - 07.2021
High School Diploma -
Mcneil High School