LYRENZIA WILLIAMS
Lawrenceville,GA
Summary
Highly skilled in problem-solving, learning, and communication, poised to drive team success and achieve positive outcomes. Capable of handling multiple projects with precision, prioritizing tasks effectively, and meeting deadlines consistently. Proactive and goal-oriented professional with strong time management and problem-solving abilities, committed to contributing to team success and organizational growth. Possessing versatile skills in project management, collaboration, and problem-solving, known for adaptability and delivering effective solutions with a proactive approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Asset Protection Operations Coach
Walmart
Snellville, GA
03.2024 - Current
- Daily management per a team of approximately 20+associates, which includes, Asset Protection Customer Hosts, AP Team Lead, AP Investigators, and Asset Protection Care Team Members. Daily, weekly, and monthly merchandise protection reviews, operations, external/internal investigations, safety/security meetings and inspections. Continuously promote safety and awareness per total store. Managing store incidents/accidents, review safety trends per mitigation. Provide One Best Way customer service, coach store associates on the most effective ways to deter concerning behaviors, and ways to increase sales by making sure to put the customer first per world class service. Conduct research to migrate shrink YOY and per inventory integrity. Leverage and partner with Law Enforcement entities per investigations and Community Outreach programs. Utilize systems such as, Microsoft Office, Power BI, Apriss, Auror, Exception Based Reports (EBR), EAS/CCTV Systems.
Area Asset Protection Specialist
REI
Boston, MA
08.2023 - 04.2024
- Conduct Closed Circuit Television (CCTV) or Sales Floor surveillance per the Five Steps of Apprehension. Apprehend external subjects per the Five Steps of Apprehension, case build on external subjects whom are Habitual Offenders, Organized Retail Crime groups, provide documentation/evidence (i.e. CCTV footage; pictures) to the local Police Department (PD) per successful closure. In addition, coaching/training store associates, assist with store Blitz to capture Habitual Offender/Organized Retail Crime groups in areas which are heavily impacted by external activity.
- Investigate internal activity in conjunction with Electronic Journal, CCTV, and Human Resource Tip-line feedback to capture information and per successful case closure. Weekly, Monthly, and Quarterly meetings with management per shrink reduction strategies, discuss store theft trends, discuss opportunities/wins of the store team.
- Support five stores in various locations within the Northeast per all Asset Protection functions.
Asset Protection Coordinator
Gap Inc.
Miami, FL
10.2022 - 08.2023
- Conduct Closed Circuit Television (CCTV) or Sales Floor surveillance per the Five Steps of Apprehension. Apprehend external subjects per the Five Steps of Apprehension, case build on external subjects whom are Habitual Offenders, Organized Retail Crime groups, provide documentation/evidence (i.e. CCTV footage; pictures) to the local Police Department (PD) per successful closure.
- Investigate internal activity in conjunction with Electronic Journal, CCTV, and Human Resource Tip-line feedback to capture information and per successful case closure. In addition, coaching/training store associates, assist with store Blitz to capture Habitual Offender/Organized Retail Crime groups in areas which are heavily impacted by external activity.
- Weekly, Monthly, and Quarterly meetings with management per shrink reduction strategies, discuss store theft trends, discuss opportunities/wins of the store team(s).
- Support seven stores weekly in various locations of the Miami, Florida area per all Asset Protection functions. Remote work conducted two out of five days of the work week.
Asset Protection & Safety Manager
Lowe's Home Improvement
Austell, GA
05.2021 - 11.2021
- Conduct Closed Circuit Television (CCTV) or Sales Floor surveillance per the Five Steps of Apprehension. Apprehend external subjects per the company guidelines via the Five Steps of Apprehension. Investigate external activity, partner with law enforcement per theft activity/build cases with the detectives assigned to cases, provide any documentation needed per all external investigations/cases. Complete daily safety audits, train/coach employees on ways to maintain a secure environment, and provide safety training to reduce guest or team member accidents. Conduct monthly Safety Meetings, one-on-one trainings with the leaders per their respective department’s performance on safety, and include a weekly synopsis of all findings (i.e. wins, opportunities). Conduct weekly checks per Hazmat, OSHA regulations, DOT requirements, Operational documents (i.e. Bill of Lading, Manifests, seals). Conduct a one-on-one conversation with the Store Manager weekly per all activities occurring in the store, address training opportunities, celebrate wins of the store team.
Loss Prevention Manager
DICK'S Sporting Goods
Atlanta, GA
05.2020 - 04.2021
- Conduct Closed Circuit Television (CCTV) or Sales Floor surveillance per the Five Steps of Apprehension. Deter shoplifters by providing excellent customer service, build thorough cases on Habitual Offenders/ Organized Retail Crime groups with the local Police Department (PD) per successful case closure, provide all pertinent information to PD (i.e. CCTV footage, photos) per successful case closure. Internal activity in partnership with the District Loss Prevention Manager and partner with local PD per successful case closure. Conduct weekly/monthly meetings with management per shrink reduction strategies. Conduct daily/weekly safety audits, train/coach employees on ways to maintain a secure environment, and provide safety training to reduce guest or team member accidents. Conduct a yearly inventory to determine areas of opportunity and celebrate wins of areas that the store excelled in. Support top high volume stores within the Atlanta District. Assisted in training and development with Loss Prevention peers/associates.
Asset Protection Team Leader
Target
Marietta, GA
08.2019 - 02.2020
- Conduct Closed Circuit Television (CCTV) or Sales Floor surveillance per the Five Steps of Apprehension. Apprehend external subjects per the Five Steps of Apprehension. Collaborate with local Police Departments per any external subjects whom have not been apprehended, Habitual Offenders, Organized Retail Criminal activities to build case documents and provide evidence (i.e. CCTV footage, photos) per successful case closure. Investigate all internal activity by reviewing Electronic Journal in conjunction with CCTV, to capture all relevant evidence per successful case closures. Conduct weekly/ monthly meetings with management/store team to discuss ways to reduce shrink, in all meetings coach/ train employees on ways to maintain a secure environment and provide safety training to reduce guest or team member incidents. In addition, in every store leadership meeting, provide specific examples of wins/ opportunities, discuss store theft trends, discuss the Safety Topic of the Week/Month. Supervised 2-3 Security Specialists who conducted safety audits, inventory control audits, conducted floor surveillance to support in any external activity, aid in support per apprehensions and external case building, assist the store team with heightened situations per safety to assist in maintaining a safe environment. In addition, provide a career plan per the security specialists per growth within the company and created biweekly one on one conversations to discuss wins/opportunities.
Loss Prevention Detective
TJ Maxx
Tallahassee, FL
10.2017 - 07.2019
- Conduct Closed Circuit Television (CCTV) or Sales Floor surveillance per the Five Steps of Apprehension. Apprehend external subjects per the Five Steps of Apprehension, case build on external subjects whom are Habitual Offenders, Organized Retail Crime groups, provide documentation/evidence (i.e. CCTV footage; pictures) to the local Police Department (PD) per successful case closure.
- Investigate internal activity in conjunction with Electronic Journal, CCTV, and Human Resource Tip-line feedback to capture information and per successful case closure. Conduct weekly/monthly meetings with management per shrink reduction strategies, discuss store theft trends, discuss opportunities/wins of the store team. Support and travel to several stores per assistance with coaching/training store associates, assist with store Blitz to capture Habitual Offender/Organized Retail Crime groups in areas which are heavily impacted by external activity. Witness Wicklander interviews, what documents are needed per interviews, and the process of internal interviews. Participate in year end inventory in my home store and assist to identify the areas of opportunities/wins per the next fiscal year. Constructed a store analysis with the Store Leaders to give an idea of what areas of focus the store has to potentially improve results in. Participated in the reducing the location from approximately 1.91% to a .67% within the time spent in the location per YOY inventory cycles.
Loss Prevention Associate
Old Navy
Tallahassee, FL
11.2016 - 10.2017
- Conduct Closed Circuit Television (CCTV) or Sales Floor surveillance per the Five Steps of Apprehension, and observe/report to local authorities. Conduct daily reports per all activity, external, internal, or incidents. Conduct routine sales floor surveillance to deter external activity. Assist the store team with escalated incidents and provide tactic measures of de-escalation. Conduct weekly meetings with management per store success/opportunities, discuss the importance of providing service to concerning customer behaviors, discuss strategies per shrink reduction, and to review a certain “Policy of The Week” to keep the store team informed regularly.
Asset Protection Specialist
Best Buy
Tallahassee, FL
02.2015 - 10.2017
- Conduct Closed Circuit Television (CCTV) per the Five Steps of Apprehension, greet guests as they enter and then guests as they exit the store. Every shift, conducted regular receipt checks of exposed merchandise, high ticket items, and any items to which the store team has to deliver from store to home. When capturing any external activity, address the activity by partnering with a manager and local Police Department if necessary. Investigate internal activity by reviewing CCTV to capture any concerning behaviors per internal theft.
- Complete daily inspections of Powered Equipment, relay all pertinent information to the leadership team of all safety issues or equipment issues.
- Conduct monthly meetings with the management team per shrink reduction strategies, safety topics, success wins/opportunities per the store team efforts, discuss the Safety Member of the month, discuss efforts per the store team regarding external recoveries of merchandise. Partner with the local Police Department, to assist with escalated situations and external theft activity. Assisted in conducting year end inventory. The store team designated Asset Protection to assist per High Priced selling items per necessary recourse to ensure correct inventory counts.
Correctional Officer
Wakulla Correctional Facility
Crawfordville, FL
04.2016 - 10.2016
- Supervise inmates daily to include Chow (Breakfast, Lunch, Dinner), assist with providing support to fellow officers per incidents within these specific duties. In addition, supervise inmates in recreation and per medical visits within the compound. Conduct routine checks per inmates dormitories to ensure safety per medication if necessary, and to ensure that operations are functional per all inmates.
- Conduct daily recaps per the next officer, per the following shift, of any and all activity that has occurred within the dorm/facility. Adhere to all guidelines regarding inmate safety, supervisor requirements, and protocols.
Education
BA - Criminal Justice
University of Central Florida
Orlando, FL01.2013
AA - General Studies
Valencia College
Orlando, FL01.2010
Skills
- Surveillance
- Asset Protection
- Supervising Experience
- SharePoint
- Interviewing
- Communications
- Customer service
- Cash Handling
- CCTV
- Store management
- Typing
- Pricing
- Management
- Loss Prevention
- Supervising experience
- POS
- Retail management
- Training
- Law Enforcement
- Writing Skills
- Leadership
- Root cause analysis
- Planograms
- Windows
- Security
- Mentoring
- Stocking
- Merchandising
- Data analysis skills
- Organizational Skills
- Tableau
- Analysis skills
- Hotel experience
- Word
- Microsoft Access
- Data visualization
- Hospitality
- Incident response
- Training & development
- Conflict management
- Analytics
- Cooking
- Power BI
- Cash handling
- Conflict Management
- Guest services
- Microsoft Word
- Team development
- Technical sales
Certification
- Wicklander-Zulawski Certification March 2024 to Present
- CPR Certification
- Driver's License
Timeline
Asset Protection Operations Coach
Walmart
03.2024 - Current
Area Asset Protection Specialist
REI
08.2023 - 04.2024
Asset Protection Coordinator
Gap Inc.
10.2022 - 08.2023
Asset Protection & Safety Manager
Lowe's Home Improvement
05.2021 - 11.2021
Loss Prevention Manager
DICK'S Sporting Goods
05.2020 - 04.2021
Asset Protection Team Leader
Target
08.2019 - 02.2020
Loss Prevention Detective
TJ Maxx
10.2017 - 07.2019
Loss Prevention Associate
Old Navy
11.2016 - 10.2017
Correctional Officer
Wakulla Correctional Facility
04.2016 - 10.2016
Asset Protection Specialist
Best Buy
02.2015 - 10.2017
BA - Criminal Justice
University of Central Florida
AA - General Studies
Valencia College