Amber Parks
Proberta,CA
Summary
Diligent manager with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
Willows, CA
08.2025 - Current
- Led training sessions to enhance team performance and operational efficiency.
- Developed processes to streamline workflows and reduce wait times for customers.
- Mentored staff on best practices to improve productivity and service quality.
- Analyzed operational data to identify trends and implement corrective actions.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Designed training materials that enhanced employee onboarding and skill development.
- Implemented safety protocols that ensured compliance with corporate standards.
- Developed and implemented loss prevention strategies to minimize shrinkage.
- Conducted regular audits and assessments to ensure compliance with safety standards.
- Analyzed incident reports to identify trends and develop proactive measures.
- Collaborated with law enforcement to investigate theft and fraud cases effectively.
Asset Protection Team Lead
Walmart
Red Bluff, CA
12.2024 - Current
- Implemented proactive measures to prevent loss and minimize shrinkage, including regular store audits and inventory checks
- Conducted thorough investigations into suspected thefts, analyzing surveillance footage and interviewing witnesses to gather evidence
- Collaborated with law enforcement agencies to apprehend and prosecute individuals involved in theft or fraud activities
- Maintained accurate records of all incidents, documenting details such as time, date, location, description of events, and actions taken
- Performed routine inspections of security systems (CCTV cameras, alarms) to ensure proper functioning and identify any vulnerabilities
Assistant Store Manager (ASM)
Lowe's Home Improvement
Redding, CA
08.2021 - 10.2024
- Implemented effective sales strategies resulting in a 20% increase in overall store revenue
- Managed a team of 40+ sales associates, providing guidance and support to achieve daily sales targets
- Developed and maintained strong relationships with key clients, ensuring repeat business and customer satisfaction
- Analyzed sales data to identify trends and opportunities for improvement, leading to the implementation of targeted marketing campaigns
- Trained new hires on product knowledge, sales techniques, and customer service standards
- Monitored inventory levels and coordinated with suppliers to ensure adequate stock availability at all times
- Maintained accurate records of daily transactions including cash handling procedures, refunds, exchanges, etc
- Coordinated special events or promotions within the store to drive foot traffic and boost sales numbers
Assistant Manager
McLendon Hardware
Renton, WA
05.2018 - 06.2021
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Performed routine maintenance on forklifts, including inspections and minor repairs
- Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
- Maintained accurate inventory records by properly documenting incoming and outgoing shipments
- Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
- Operated forklift to safely and efficiently move materials, products, and equipment
Education
GED -
Sha
Redding, CA07-2025
Business - Business Administration And Management
Sophia Learning College Prep
Online11-2025
Skills
- Organizational skills
- Loss prevention
- Surveillance
- Management
- Interviewing
- Customer service
- Leadership
- Security
- Computer skills
- Time management
- Conflict management
- Forklift (10 years)
- Supervising experience
- Analysis skills
- Communication skills
- Microsoft Office
- Production scheduling
- Cross-functional team coordination
- Business process improvement
- Operational excellence
Certification
- CPR Certification
- Loss Prevention Qualified
Timeline
Asset Protection Operations Coach
Walmart
08.2025 - Current
Asset Protection Team Lead
Walmart
12.2024 - Current
Assistant Store Manager (ASM)
Lowe's Home Improvement
08.2021 - 10.2024
Assistant Manager
McLendon Hardware
05.2018 - 06.2021
GED -
Sha
Business - Business Administration And Management
Sophia Learning College Prep