Jordan Hamilton
Amarillo,TX
Summary
Professional experience working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interaction with individuals at all levels. Detail-oriented and resourceful in completing all job duties; able to multi-task effectively. Capabilities included: Microsoft Excel, SharePoint, Microsoft Outlook, Microsoft (MS) Office, Microsoft PowerPoint, OSHA Certified.
Overview
4
4
years of professional experience
Work History
Online Grocery Associate
Wal-Mart
08.2023 - Current
- Provided information on products, promotions, and policies.
- Stocked shelves, racks and bins with new or transferred merchandise
- Demonstrated great teamwork skills with staff members involved in production and transport
- Read orders to obtain item numbers and located merchandise in bins or on shelves
- Refilling empty shelves, inspecting retail spaces, making decisions on what items to add, sorting and organizing merchandise, and reporting issues to warehouse managers, supervisors, and appropriate personnel
- Receiving and distributing merchandise, taking accurate records of the inventory to maintain product levels, and handling the restocking of shelves and inventory in the Walmart warehouse environment outside operation hours
- Overseeing and managing inventory stock items, and ensuring that verifying, inspecting, and labeling incoming orders and stores them in the appropriate areas
- Loaded and unloaded shipments, organizing backroom spaces, constructing displays and stocking shelves
- Led and developed teams effectively by teaching, training, and actively listening to associates
- Communicated and collaborated with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts
- Provided clear expectations and guidance to implement business solutions
- Communicated business objectives to teams effectively
- Ensured that all merchandise was properly placed on the sales floor and in stock room, resulting in a 10% increase in sales
- Maintained cleanliness of store by sweeping and mopping floors daily; reporting any maintenance issues to management team
- Operated forklift safely for stocking purposes; reported any safety concerns or accidents to management immediately
- Tracked inventory levels and ordered new products as needed, ensuring proper supply levels remained consistent throughout shift
Insurance Customer Service Representative
Concentrix
12.2023 - 07.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Pak a Sak
03.2023 - 07.2023
- Assisted customers by providing friendly, informative, and timely service
- Maintained organized, and exact register drawer
- Completed all closing job duties and prepped the store for the following day
- Prepared and tracked order forms for inventory and stocked supplies
- Performed cashier duties and prepared daily cash logs
- Maintained general appearance and cleanliness of store
- Operated cash register and processed customer payments for gas and store merchandise
- Verified the age of customers when selling lottery, alcohol, or tobacco products
- Arranged merchandise, stocked shelves, and ensured clean maintenance of the store
- Taking out trash; dust and mop store floors; and other cleaning duties as necessary
- Maintaining outstanding customer service, displaying a positive attitude, and speaking highly of the company
- Accurate operation of cash register taking different forms of payment
- Greeted customers and provided a warm welcome as they entered the store
- Counted money for each shift and logged information into daily reports
- Trained new employees
- Developed strong customer relationships to enhance service and resolved customer issues
- Communicated with vendors on what was needed in stock
- Handled incoming customer calls/inquiries; researched and resolved account discrepancies and complaints
- Greeted customers and assisted with location of products
- Took cash and credit card payments
- Received, stored, and stocked merchandise
- Completed all necessary paperwork associated with merchandise
- Stocked shelves and maintained cleanliness of both shelves and work areas
- Managed store displays
Wal-Mart
12.2020 - 01.2023
- Pushed and organized carts, customer service, janitorial work
- Provided excellent customer service and assisted them with their shopping selection upon request, bag groceries and carry out
- Increased customer service levels by transporting large merchandise into vehicles
- Push carts, clean the parking lot, help lift heavy objects and load them into vehicles
- Consisted of retrieving shopping carts, eliminating remaining garbage from the carts, helping customer with items, shoveling snow from store premises, and completing other duties as assigned by supervisors
- Monitored self-checkout systems and aided or intervention where required
- Mentored new team members on POS systems operation, customer service strategies and sales goals, maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Collected and authorized payments of guests
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age for alcohol and tobacco sales
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Operated cash register to record transactions accurately and efficiently
- Performed cash, card and check transactions to complete customer purchases
- Learned duties for various positions and provided backup at key times
- Maintained current knowledge of store promotions and highlighted sales to customers
Education
High School Diploma -
Randall High School
Amarillo, TexasSkills
- Microsoft Excel
- SharePoint
- Microsoft Outlook
- Microsoft (MS) Office
- Microsoft PowerPoint
- OSHA Certified
Qualifications Summary
Professional experience working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interaction with individuals at all levels. Detail-oriented and resourceful in completing all job duties; able to multi-task effectively. Capabilities included: Microsoft Excel, SharePoint, Microsoft Outlook, Microsoft (MS) Office, Microsoft PowerPoint, OSHA Certified.
Timeline
Insurance Customer Service Representative
Concentrix
12.2023 - 07.2024
Online Grocery Associate
Wal-Mart
08.2023 - Current
Pak a Sak
03.2023 - 07.2023
Wal-Mart
12.2020 - 01.2023
High School Diploma -
Randall High School