Jordan Harbison
Chapel Hill ,United States
Summary
Management professional with 8+ years of customer service experience. Possess a B.A. from Appalachian State University. Majored in Economics and minored in political science. Excelled academically and socially. Served as Vice President of Phi Beta Lambda. Believed to have strong leadership, communication, and critical thinking skills. Looking to apply all future and current knowledge to be forward thinking and innovative in any career opportunity.
Overview
6
6
years of professional experience
Work History
Detention Officer
Durham County Sheriff's Office
01.2024 - Current
- Manage daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Improve facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Collaborate with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Write daily reports and maintained logs of inmate activities and behaviors.
Bouncer
Might As Well Bar & Grill
08.2023 - Current
- Check IDs
- Eject unruly patrons from premises.
- Furnish patrons with wrist bands and hand stamps to denote rightful admission.
- Patroll exterior and interior of premises.
Event Security
Rhino Sports
08.2023 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permit entry with escort for approved persons into secure locations.
- Respond quickly to emergency situations to assess and deflect issues.
- Patroll feild and monitor crowds
Management
Walgreens
08.2022 - 02.2024
- Opened and closed the store, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day
- Completed product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
- Resolved customer issues and answers questions to ensure a positive customer experience.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Responded to and resolved customer questions and concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew member
Bone Rent-all
05.2022 - 08.2022
- Family owned party rental equipment
- Pull and load tent and related equipment with warehouse support
- Deliver to, greet and assist customers with loading and unloading of the rental equipment
- Make sure the customer understands proper usage and safety features of the rental equipment
- Assists in implementing, sustaining and developing quality process improvements that focus on delivery and set up of event sites and customer service.
Replenishment Team Member
Michaels Arts And Crafts
10.2021 - 04.2022
- Deliver a friendly, professional and informative customer experience
- Complete truck unload and merchandise duties throughout the store
- Participate in the planogram process (POG’s) in both SBA and seasonal to ensure they are complete in a timely and accurate manner
- Responsible for framing department
- Using suggestive selling techniques with all customers
- Using Digital Computer-based Point-of-Sale and other digital technology to enhance the shopping experience of shoppers.
Team Lead/ Replenishment
Michaels Arts And Crafts
01.2018 - 01.2021
- Ensure all front end policies and procedures are followed; achieve your KPI’s(key performance indicators) and manage your team to achieve their role KPI’s
- Acknowledge customers, help locate product and provide solutions
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
Education
Bachelor Degree - Economics
Appalachian State University
Boone, NC05.2022
Associate Degree - Business
Louisburg College
Louisburg, NC05.2016
Skills
- People management
- Data analysis
- Commercial awareness
- Intellectus-Statistics
- Stata-13 Planning
- Emotional intelligence
- Econometrics
- Critical thinking
Timeline
Detention Officer
Durham County Sheriff's Office
01.2024 - Current
Bouncer
Might As Well Bar & Grill
08.2023 - Current
Event Security
Rhino Sports
08.2023 - Current
Management
Walgreens
08.2022 - 02.2024
Crew member
Bone Rent-all
05.2022 - 08.2022
Replenishment Team Member
Michaels Arts And Crafts
10.2021 - 04.2022
Team Lead/ Replenishment
Michaels Arts And Crafts
01.2018 - 01.2021
Bachelor Degree - Economics
Appalachian State University
Associate Degree - Business
Louisburg College
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