Jordan Harper
Jacksonville,FL
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
PGA Tour
12.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Lead Barista
Biggby Coffee
11.2023 - 11.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
Cashier and Sales Associate
Singletons General Store
05.2022 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Snowboard Technician
Darkside Snowboards
12.2019 - 01.2022
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelors of Arts And Science - Criminal Justice
University of North Florida
Jacksonville05-2026
High School Diploma -
Green Mountain Union High School
Jacksonville, FL06-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Order taking
- Decision-making
Certification
- CPR Certification
- First Aid Certification
- Food Handler Certification
Timeline
Barista
PGA Tour
12.2024 - Current
Lead Barista
Biggby Coffee
11.2023 - 11.2024
Cashier and Sales Associate
Singletons General Store
05.2022 - 08.2023
Snowboard Technician
Darkside Snowboards
12.2019 - 01.2022
Bachelors of Arts And Science - Criminal Justice
University of North Florida
High School Diploma -
Green Mountain Union High School
Similar Profiles
ABEL CARO-FIERROABEL CARO-FIERRO
Sales Associate at PGA Tour SuperstoreSales Associate at PGA Tour Superstore
Erin DePauwErin DePauw
Production Manager's Assistant at PGA TOUR LIVEProduction Manager's Assistant at PGA TOUR LIVE
Alora CameronAlora Cameron
Office Assistant at PGA Tour, WWT ChampionshipOffice Assistant at PGA Tour, WWT Championship