Jordan Harris
Benton Harbor,MI
Summary
Accomplished business professional with over 20 years experience in Sales, Merchandising, Sales Strategy & Operations, working for the leader in the home appliance industry. In those 20 years, I've been on teams that delivered record results and others that came up woefully short. Much has been learned and influenced the way I lead with a focus on predictably delivering results while continuously evaluating opportunities to close gaps. My management style is to make it fun, make it simple and make it efficient. I believe in data, continuous improvement, consistency and saying thank you. I believe in being present for my family and affording my team the same opportunity.
Overview
21
21
years of professional experience
Work History
Director of US Sales - KitchenAid Small Appliances
Whirlpool Corporation
Benton Harbor, MI
12.2022 - Current
- P&L responsibility for $700M KitchenAid Small Appliance business in the U.S.
- Lead a team of 10 sales professionals; 6 in office, 4 remote
- Implemented a new management system centered on predictability delivering financial outlook; hit or exceeded outlook in 3 of 4 quarters in 2023 compared to 0 in 2022.
- Redesigned sales organization to streamline reporting and align account responsibilities to channel strategy matrix of volume drivers and brand builders
U.S. Sales Strategy & Operations, KitchenAid Small Appliances
Whirlpool Corporation
Benton Harbor, MI
09.2018 - 12.2022
- Led a team of 7 responsible for forecasting, pricing & promotion execution, trade compliance and sales reporting
- Reduced shipping compliance fines by 50% ($2.5M) from 2019 to 2022 through order & shipment process improvements
- Reduced shortages by 40% ($2.6M) from 2019 to 2022 through trade dispute process improvements
- Led the pandemic supply allocation strategy during COVID-19 that contributed to record profits in 2020, 2021.
Senior Category Merchandising Manager
Whirlpool Corporation
Benton Harbor, MI
01.2016 - 09.2018
- Responsible for delivering the P&L for $750M Built-In Cooking business by developing and deploying the go-to-market strategy
- Drove 16% increase in profit $ on net sales growth of 9% through improved sales channel & product mix
- Led the product launch strategy for a new line of Smart Wall Ovens & Cooktops that resulted in incremental flooring at Lowes and Home Depot
Senior Sales Manager, Home Depot Sales
Whirlpool Corporation
Benton Harbor, MI
05.2013 - 12.2015
- P&L responsibility for $500M Refrigeration business
- 2014 National Account Sales Manager of the Year
- Increased revenue by 23% with 35% profit margin expansion in 2014
- Negotiated 3 “Hero” promotions resulting in Home Depot marketing Whirlpool, Maytag & Amana Refrigerators on national television & radio during July 4th and Black Friday in 2013, 2014 & 2015
Senior Strategy & Operations Manager, Field Sales Channel
Whirlpool Corporation
Benton Harbor, MI
07.2010 - 04.2013
- Responsible for strategy, forecasting & operations for Field Sales channel; 3.9M units & $2B revenue
- Reduced total allowances 1.7 points by restructuring programming
- Led rollout of Franklin Covey 4 Disciplines of Execution (4DX) to 100+ field sales managers
Sales Operations Manager, Field Sales Channel
Whirlpool Corporation
Benton Harbor, MI
04.2009 - 06.2010
Project Manager: Field Sales
Whirlpool Corporation
Benton Harbor, MI
07.2007 - 03.2009
Account Manager, Builder Sales Channel
Whirlpool Corporation
SW Chicago Suburbs
12.2004 - 06.2007
Contract Support Representative
Whirlpool Corporation
Northern IL & Southern WI
01.2003 - 11.2004
Education
MBA -
Northwestern University - Kellogg School of Management
Evanston12.2015
Bachelor of Science - Marketing
The Ohio State University Fisher College of Business
Columbus12.2001
Skills
- Sales Strategy
- Sales Operations
- Continuous Improvement
- P&L Ownership
- Forecasting
- Negotiation
- Cross-functional Team Leadership
- Merchandising Strategy
- Project Management
- Business Development
Timeline
Director of US Sales - KitchenAid Small Appliances
Whirlpool Corporation
12.2022 - Current
U.S. Sales Strategy & Operations, KitchenAid Small Appliances
Whirlpool Corporation
09.2018 - 12.2022
Senior Category Merchandising Manager
Whirlpool Corporation
01.2016 - 09.2018
Senior Sales Manager, Home Depot Sales
Whirlpool Corporation
05.2013 - 12.2015
Senior Strategy & Operations Manager, Field Sales Channel
Whirlpool Corporation
07.2010 - 04.2013
Sales Operations Manager, Field Sales Channel
Whirlpool Corporation
04.2009 - 06.2010
Project Manager: Field Sales
Whirlpool Corporation
07.2007 - 03.2009
Account Manager, Builder Sales Channel
Whirlpool Corporation
12.2004 - 06.2007
Contract Support Representative
Whirlpool Corporation
01.2003 - 11.2004
MBA -
Northwestern University - Kellogg School of Management
Bachelor of Science - Marketing
The Ohio State University Fisher College of Business