Jordan Harris
Lawton,OK
Summary
IT professional specializing in cybersecurity, desktop support, and technical operations. Expertise in vulnerability assessments and system security for government systems. Proven ability to secure and optimize IT infrastructures, and enhance organizational success through strategic system management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child & Youth Services (CYS) Program Associate – Technology Lab
MWR
Fort Sill, USA
04.2023 - Current
- Planned and facilitated engaging computer lab activities for youth, focusing on digital literacy and internet safety.
- Maintained lab computers, ensuring 100% operational readiness for youth programs.
- Created lesson plans that align with Army CYS learning objectives.
- Assisted in the evaluation of program effectiveness through participant feedback collection.
- Assisted in developing and implementing program plans, policies, and procedures.
Desktop Support Admin/ISSO
RiverTech / Classroom 21 & NEC
Fort Sill, USA
09.2023 - 03.2025
- Executed vulnerability assessments and patch management for over 600 systems, reducing potential threats.
- Administered Active Directory accounts and Azure resources, optimizing user access management.
- Coordinated configuration management and system upgrades with NEC, enhancing system reliability.
- Delivered Tier 2/3 technical support to resolve complex issues, minimizing disruptions to training operations.
- Documented security procedures and trained staff on Cybersecurity best practices, increasing security awareness.
IT Tech/Delivery Driver
Bennett-Office Equipment
01.2020 - 08.2021
- Executed repair and maintenance on Ricoh and Lanier Multi-Function Printers to minimize client downtime.
- Deployed office equipment and systems, enhancing overall workplace productivity.
- Coordinated scheduling of repairs and service appointments directly with clients to boost satisfaction.
- Managed ordering of supplies to prevent operational disruptions and maintain service quality.
- Collaborated with vendors to efficiently resolve equipment malfunctions.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
General Clerk II – Assistant Supervisor
Akima
Lawton, USA
06.2018 - 12.2020
- Collected, stored, and corrected secure data accurately, adhering to strict government guidelines.
- Processed thousands of individual consumer cases weekly (PII), adapting to changing regulations and demonstrating meticulous attention to detail.
- Mentored and trained new staff members, enhancing their productivity and ensuring a smooth onboarding process
- Served as Assistant Supervisor on contract in 2019, contributing to team leadership and operational efficiency
Education
Cherry Hill Seminary
08.2025
Skills
- Microsoft Suite and Active Directory
- Group policy management
- PowerShell scripting
- Security certification (Sec)
- Mission-driven mindset
- Staff training and development
- Cybersecurity principles
- Project management
- Administrative support
- Recruitment and hiring
- Community outreach
Certification
- Security Clearance, Valid
- Comptia Sec +, Valid
Awards
- Certificate of Honor, Omega Tech Gaming, 2017
- Certificate of Leadership, UUCL/CUUPS
References
- Chad Willard – Fort Sill G6 Supervisor Phone: 580-641-0608
- Samuel Phillips – RiverTech ISSO Phone: 580-574-3210 Email: samuelclemensphillips@yahoo.com
- Aaron Daugherty – Lawton WWTP Supervisor Phone: 405-432-8578
- Amanda Myers – Fort Sill G6 Supervisor Phone: 580-583-7700 Email:myersamandam18@gmail.com
- Aubery Pyrat – UUCL President Phone: 580-360-1048
- Wally Harris – Bennett Office Equipment – MNGR Phone: 580-965-1860
Timeline
Desktop Support Admin/ISSO
RiverTech / Classroom 21 & NEC
09.2023 - 03.2025
Child & Youth Services (CYS) Program Associate – Technology Lab
MWR
04.2023 - Current
IT Tech/Delivery Driver
Bennett-Office Equipment
01.2020 - 08.2021
General Clerk II – Assistant Supervisor
Akima
06.2018 - 12.2020
Cherry Hill Seminary
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