Jordan Harvey
Newburgh,NY
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Sunstates Security
12.2022 - Current
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Unarmed Security Officer
Allied Universal Security Services
09.2022 - 12.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Customer Service Manager
Walmart
03.2020 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
After-School Tutor
Salvation Army Center Of Hope
11.2016 - 03.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Met with parents to discuss student progress and address concerns.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Motivated students with accurate feedback and positive reinforcement.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2018
Skills
- Perimeter Patrol
- Defensive Techniques
- System Inspection and Maintenance
- Basic First Aid
- Patrol Procedures
- Property Patrol
- Detailed Documentation
- Preventing Incidents
- Attentive and Observant
- Facility Policies and Procedures
- Protective Equipment Knowledge
- Security Operations Experience
- CCTV Monitoring
- Medical Assistance
- Report Writing
- CPR Certified
- Building Patrols
- Public Safety and Security
- Job and Task Observation
- Quality Assurance Controls
- Staff Management
- New Hire Training
- Creative Solutions
- Budgeting and Reporting
- Personnel Training and Development
- Verbal and Written Communication
- Policy Enforcement
- High Customer Service Standards Adherence
- Retail Knowledge
- Customer Relations
- Employee Performance Reviews
- Customer Experience Management
- Cash Handling
- Learning Environment Structures
- Group Sessions
- Group and Individual Instruction
- Adapting to student's Learning Style
- Establishing Learning Goals
- Activity-Based Learning
- Teacher Support
- Reading Level Analysis
- Student-Parent-Teacher Collaboration
- Student Motivation
- Educational Support
- Team Collaboration
- Child Development
- Tutoring
Certification
- CPR/AED, American Heart Association - 1/6/23-01/2025
Timeline
Unarmed Security Officer
Sunstates Security
12.2022 - Current
Unarmed Security Officer
Allied Universal Security Services
09.2022 - 12.2022
Customer Service Manager
Walmart
03.2020 - 10.2022
After-School Tutor
Salvation Army Center Of Hope
11.2016 - 03.2020
High School Diploma -
Newburgh Free Academy
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