Jordan Haynes
Mobile,AL
Summary
A performance-driven professional with an emphasis on connecting with customers and driving remarkable sales. Proactive, well-organized leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. A very detail-oriented individual equipped with excellent memory and awareness of surrounding people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention efficiently. Exercise sound judgment during crisis and emergency situations. Well versed and knowledgeable in an abundance of business avenues such as marketing, management, and finance. Has (1yr+)management experience as well as being adaptable and eager to learn. Also has (2yr+)retail experience as far as customer service, product ow, and doing daily task and producers. Seeking a position to display the attributes possessed as a business professional. Very eager to grow in an environment that will push me to learn and gain valuable experience. The focus is on becoming a multi faceted asset to the company of employment.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Heil Environmental
12.2023 - Current
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Emerging Coach
Walmart
05.2022 - 08.2022
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Mentored to develop their leadership skills and improve their understanding of strategies.
- Played an active role in the recruitment process, identifying and attracting talent to join the program.
- Utilized positive communication to encourage team and promote integrity and respect.
Front End Associate
Whole Foods
03.2021 - 02.2022
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and ful lled quote requests to deliver excellent customer support
- Met with members to understand goals and recommend solutions to t speci c needs
- Resolve account problems
- Prepared contracts and related documentation according to strict standards
- Boosted nancial service sales by using cross-selling techniques
- Investigated resources of potential buyers to determine pay expected costs
- Targeted accounts at senior and executive levels and secured funding for future initiatives
- Helped to increase sales by 10%
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market
- Aided in creation of nal presentations with insights, analyses and recommendations
- Created improvements in processes and materials
- Managed vendors and cross-functional teams to achieve end goals
- Helped de ne market research survey tools that met client and business objectives
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
- Worked with clients to develop nancial planning strategies and solutions through evaluation of nances
- Developed and maintained strong knowledge of multiple products and varying levels of bene ts within each product
- Responded to customer questions and concerns or escalated to supervisor for resolution
- Welcomed and engaged customers
- Ering assistance with locating or retrieving merchandise
- Replaced merchandise stock throughout check-out lines and end-cap displays
- Facilitated cash, check and credit transactions on cash register
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked closely with shift manager to solve problems and handle customer concerns.
Product Flow Specialist
Best Buy
10.2020 - 01.2021
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Security Officer
Inner Parish Security Corporation
05.2019 - 08.2019
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained an safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Landscaper
Fuller Landscaping
06.2018 - 08.2018
- Replenished sales oor merchandise and organized shelves, racks and bins for optimal appearance
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Worked exible schedule and extra shifts to meet business need
- Used hand-held devices and computers to record and monitor inventory levels and completed audits touncover and address inaccuracies
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day
- Trained new sta on job duties, company policies and safety procedures for rapid onboarding
- Maintained established levels of goods based on sales forecasts and demand to ful ll orders on time
- Led warehouse improvement initiatives to advance operational e ciencies and increase revenue
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing speci c shipment or paperwork concerns
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Quickly learned new skills and applied them to daily tasks, improving e ciency and productivity
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Maintained safety by quickly responding to alarms and investigating disturbances
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
- Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
- Checked and secured 10 building entrances
- Veri ed integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits
- Checked passes and credentials of persons seeking to enter property and issued passes for guests
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
- Worked with local and federal law enforcement agents to coordinate apprehensions
- Oversaw premises to identify safety risks and ensure employee and visitor safety
- Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds
- Cleared pathways of overgrowth and debris or hazards such as snow
- Protected customer lawns by applying weed and pest control chemicals
- Pruned trees and bushes to improve visibility and shapes
- Operated and maintained basic landscaping equipment and vehicles
- Gathered and transported trash and debris
- Limited hazards by cleaning all construction areas with complete compliance
- Removed debris from work site and followed proper
- Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health
- Monitored daily schedules to ensure timely task completion for each site
- Eliminated undesirable weeds and pests by physically removing problems or applying chemicals
- Completed nishing work such as trimming around trees and bushes
- Applied fertilizers and pesticides to lawns and grounds on regular basis to control weeds, insect infestation diseases and to maintain soil fertility
- Trimmed shrubbery and trees and carried out general garden maintenance.
Education
Bachelor of Science - Business Administration, Marketing Management
University of South Alabama
Mobile, AL07.2023
Skills
- Certifications
- Communication Management
- HR Policies
- Talent Management
- Employee Relations
- Benefits Administration
- Scheduling
- Office Administration
- Recruitment
- Monitoring
- Conflict Management
- Inbound Marketing Certified, Social Media Certified
- Email Marketing Certified, Inbound Sales Certified
- Frictionless Sales Certified, Content Marketing Certified
- Software
- Planning and Coordination
- Analytical and Critical Thinking
- Organization and Time Management
- Attention to Detail
- Software Proficiency
- Relationship selling
- Inventory management
- Reliable and punctual
- Results oriented
- Superb time management
- Multitasking Abilities
- SAP
- JASP
- Tableau
- SPSS
- Excel
- Microsoft Outlet
- Microsoft Word
Affiliations
- Member of Kappa Alpha Psi Fraternity Inc.
Timeline
Human Resources Assistant
Heil Environmental
12.2023 - Current
Emerging Coach
Walmart
05.2022 - 08.2022
Front End Associate
Whole Foods
03.2021 - 02.2022
Product Flow Specialist
Best Buy
10.2020 - 01.2021
Security Officer
Inner Parish Security Corporation
05.2019 - 08.2019
Landscaper
Fuller Landscaping
06.2018 - 08.2018
Bachelor of Science - Business Administration, Marketing Management
University of South Alabama
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