Jordan Henderson
River Grove ,IL
Summary
Adept at fostering customer relationships and enhancing workflow efficiency, my tenure at Lowe's Home Improvement showcases a proven track record in problem-solving and teamwork. Leveraging customer service excellence and advanced database management, I've significantly contributed to project success and operational productivity, ensuring customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Pro Desk Sales Associate
Lowes Home Improvment
03.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Facilitated product sales to contractors by providing tailored solutions to meet project needs.
Delivery Coordinator
Lowes Home Improvment
02.2020 - 03.2023
- Collaborated with 3rd party delivery company personnel to ensure accurate loading and drop offs, reducing errors and returns.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
Receiver / Stocker
Lowes Home Improvment
01.2018 - 02.2020
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Managed the receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Lumber Customer Service Associate
Lowes Home Improvment
03.2016 - 01.2018
- Maintained a clean, safe and organized lumber department
- Developed strong relationships with local contractors, promoting repeat business and referrals within the community.
- Addressed common customer inquiries regarding product specifications, usage
Education
Communications
Malcolm X College
Chicago, ILSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
Timeline
Pro Desk Sales Associate
Lowes Home Improvment
03.2023 - Current
Delivery Coordinator
Lowes Home Improvment
02.2020 - 03.2023
Receiver / Stocker
Lowes Home Improvment
01.2018 - 02.2020
Lumber Customer Service Associate
Lowes Home Improvment
03.2016 - 01.2018
Communications
Malcolm X College