Jordan Henderson
Los Angeles,CA
Summary
Service-oriented and passionate professional with a diverse background in customer service, hospitality, material handling. Proven ability to deliver exceptional guest experiences in fast-paced environments while maintaining efficiency in inventory control and back-of-house operations. Skilled in handling customer inquiries, resolving issues with professionalism, and supporting team operations through accurate inventory management, supply distribution, and logistics support.
Overview
7
7
years of professional experience
Work History
Delivery Driver
PacTrak Logistics
Glendale, CA
11.2024 - 04.2025
- Successfully completed 150-200 deliveries per day with an average count of 300, ensuring on-time delivery to customers.
- Complied with all local & state traffic laws and Amazon safety procedures and guidelines.
- Worked independently while meeting or exceeding delivery quotas.
- Provided friendly, helpful, and respectful service to customers during deliveries, including handling special requests or resolving issues on the spot.
Gaming Associate
Knighted Ventures LLC
Gardena, CA
01.2024 - 10.2024
- Monitored over eight different live card table games to verify adherence to game rules preserving fairness and maintaining accuracy by using mental math and memorization skills
- Displayed a friendly, courteous and professional attitude toward customers, casino personnel, and fellow employees.
- Kept track and control of all company assets and gaming chips.
- Reported all suspicious or unauthorized activities to Management
Storeroom Clerk
Four Seasons Hotel and Resorts
Beverly Hills, CA
04.2023 - 01.2024
- Responsible for checking all incoming goods against delivery invoices, food specifications and purchase records to ensure that the type, amount, price and quality of items charged and ordered were correct.
- Managed the storage of supplies including proper storage of products for freshness and security.
- Assisted in monthly audits and reconciliations to support cost control and minimize waste or loss.
- Coordinated with vendors and purchasing staff to report discrepancies, track orders, and manage returns or shortages.
Cargo/Ramp Agent
Worldwide Flight Services
Los Angeles International Airport
06.2018 - 10.2020
- Inspected cargo to ensure compliance with safety regulations
- Recorded accurate data entry into computer systems related to cargo tracking information
- Uploaded and offloaded wide-body and narrow-body aircraft as well as followed strict procedures and protocols
- Communicated effectively with customers displaying exemplary customer service
Education
Completed Coursework - General Studies
LOS ANGELES VALLEY COLLEGE
Valley Glen, CA05.2018
Skills
- Guest relations
- Material handling
- Invoice verification
- Data entry
- Cash handling expertise
- Documentation review
- Client relations
- Guest engagement
- Cleaning and sanitation
- Food safety
Timeline
Delivery Driver
PacTrak Logistics
11.2024 - 04.2025
Gaming Associate
Knighted Ventures LLC
01.2024 - 10.2024
Storeroom Clerk
Four Seasons Hotel and Resorts
04.2023 - 01.2024
Cargo/Ramp Agent
Worldwide Flight Services
06.2018 - 10.2020
Completed Coursework - General Studies
LOS ANGELES VALLEY COLLEGE