Jordan Herndon
COPPERAS COVE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Sporting Goods Manager
Murdoch's Ranch & Home Supply
08.2022 - Current
- Assumed responsibility for an expansive inventory of over 1,000 firearms.
- Meticulously maintained the accuracy of a stocked inventory comprising of over 2,000 unique SKUs that fell under my departments purview.
- In charge of all special order firearms from distributors and was the liaison between the store and our purchasing department.
- Supervised a full-time staff of six employees along with being an opening and closing manager.
Customer Service Representative
PenFed Credit Union
01.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Firearms Sales Associate
Nardis Gun Club
08.2021 - 01.2022
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Processed as many as 20 background checks daily using both ENICS and traditional NICS phone-in checks.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Monitored sales floor to identify customer service opportunities or need for loss prevention control measures.
Teller
PenFed Credit Union
01.2021 - 07.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
CBRN Specialist
US Army
07.2018 - 10.2020
- Conducted routine inspections and maintenance of Chemical, Biological, Radiological, and Nuclear (CBRN) equipment to ensure operational readiness and compliance with safety protocols.
- Implemented comprehensive training programs for military personnel on CBRN defense measures, including the proper use of protective gear and detection equipment.
- Collaborated with multidisciplinary teams to develop and update contingency plans, response procedures, and risk assessments to address potential CBRN threats.
- Responded promptly to CBRN incidents, providing expertise in hazard identification, containment, and decontamination procedures, while coordinating with external agencies for support and resources.
Education
High School Diploma -
Clovis West High School
Fresno, CA06.2018
Skills
- Customer Retention
- Accounting Records
- Stock Replenishment
- Special Orders
- Stock Ordering
- Order Accuracy
- Microsoft Excel
- Inventory Accuracy
- Inventory Merchandising
- Cycle Counts and Audits
- Shrinkage Control
- Manage Employees
Timeline
Sporting Goods Manager
Murdoch's Ranch & Home Supply
08.2022 - Current
Customer Service Representative
PenFed Credit Union
01.2022 - 06.2022
Firearms Sales Associate
Nardis Gun Club
08.2021 - 01.2022
Teller
PenFed Credit Union
01.2021 - 07.2021
CBRN Specialist
US Army
07.2018 - 10.2020
High School Diploma -
Clovis West High School
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