Jordan Hicks
Katy,Tx
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Golf Caddy
River Oaks Country Club
Houston, Tx
04.2022 - Current
- Upheld course standards by remaining aware of surroundings and maintaining professional and friendly attitude
- Maintained hospitable demeanor to provide members and guests with premiere experience
- Collaborated with fellow caddies to share tips, strategies, and experiences that could benefit overall performance on job
- Coordinated with superiors and peers to meet club and member needs
- Delivered excellent recreational experience for members and guests on and off golf course
Amazon Driver
Apex Parcel Delivery Services
Houston, Tx
04.2020 - 04.2021
- Delivered packages to customers in a timely and efficient manner.
- Communicated effectively with dispatch and customers to provide status updates.
- Achieved consistently high customer scores due to exceptional service.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Managed time effectively to meet tight delivery deadlines.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Reported any vehicle malfunctions or accidents immediately to management.
Server
Texas Roadhouse
Katy, Tx
10.2017 - 03.2020
- Communicated professionally with customers, colleagues and supervisors
- Demonstrated hospitality and customer service while greeting tables
- Followed safety, sanitization and food handling guidelines
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Assisted in training new servers.
Teaching Assistant
Kids 'R' Kids
Sugar Land, TX
06.2016 - 10.2017
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Encouraged students to take an active role in their own learning process.
- Developed positive relationships with parents and guardians of students.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
Education
Certification - Google Cybersecurity Professional Certificate -
02.2024
Skills
- Risk Management
- Access Control
- Network Security
- Windows Firewall
- Microsoft Windows Defender
- Security Analysis
- Incident Response
- Intrusion Detection
- SIEM Management
Timeline
Golf Caddy
River Oaks Country Club
04.2022 - Current
Amazon Driver
Apex Parcel Delivery Services
04.2020 - 04.2021
Server
Texas Roadhouse
10.2017 - 03.2020
Teaching Assistant
Kids 'R' Kids
06.2016 - 10.2017
Certification - Google Cybersecurity Professional Certificate -
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